Forum Discussion
MyChevrolet app hasn't connected to car since October
When I click on Vehicle Status on the MyChevrolet app, it says that it last connected to the car in Oct. 2024, and has not updated any info since then. The controls such as automatic start still appear to work. How can I fix this problem? Thank you.
7 Replies
We appreciate you bringing this concern with getting your vehicle's updated status information to register in your app. Our team recognizes how important it is to the experience of our members that they have access to these details about their vehicle. If you're interested, we'd like to go through some troubleshooting steps together to address this trouble. As an initial step, we recommend uninstalling/reinstalling the app on your phone. This ensures the most updated software is running on your device. If this concern persists after this step, please reach back out to us here for more help. Our team will keep an eye out for your response.
I tried that and it didn’t help.
Thank you for following up with us. Our team regrets to hear that this step did not resolve these difficulties for you. We would like to ask that you complete one more step before bringing this concern to our internal technical team for further handling. Our team has attached the directions below. If this step is also unsuccessful at resolving this trouble for you, please send us a private message, so we can look into this further. Just select the envelope icon at the top right of your screen to get started. When creating a new message, please be sure to enter Advisor_Jack to get connected directly to me. Our team will keep an eye out for your message.
Detailed Power Cycle Process Steps:
Note: If vehicle is not currently running (engine on, ignition on), the customer will need to start the vehicle and run for at least 60 seconds.
Note: Only to be used, when safe for the customer to do so.
- Enter the vehicle and turn ignition on
- Move vehicle to an open, uncovered area, if not already
- Vehicle should run for at least 60 seconds
- Shut off vehicle
- Remove Key from ignition or Press start/stop button
- Open the driver’s door
- Only if Safe to do so, customer to exit vehicle
- Key FOB must also exit vehicle
- Close Driver's door
- All other doors, hatch, liftgate should also be closed
- Lock vehicle doors using Key FOB
- Key FOB must be outside of vehicle
- Critical Step: Wait ~2 minutes (or until OnStar LED goes out)
- This allows time for the OnStar unit and other electrical systems to turn off
- At a minimum, the OnStar unit needs to turn off
- Re-Enter the vehicle and turn ignition on
- Move vehicle to an open, uncovered area, if not already
- Vehicle should run for at least 60 seconds
- Retest
- Enter the vehicle and turn ignition on
That didn't help.
Thank you for keeping us informed on your attempts at troubleshooting this connectivity concern with your app. We regret to hear that this trouble is persisting. Our team kindly asks that you continue communicating with us in private messages to proceed with further support. We've already sent you a message with our next best steps and look forward to your response.
Who do I private message, and what do I say?
That's a fair question. You can send us a private message by selecting the envelope icon at the top right of your screen to get started. When creating a new message, please be sure to enter Advisor_Jack to get connected directly to me. You're also welcome to check your inbox and simply respond to the message that we've just sent you. Our team will keep an eye out for your response.