Forum Discussion
myCadillac/OnStar + 2025 Optiq EV + GM Energy System
I am an angry and vocal new owner. Instead of a Tesla. My case is #45111046 I Just purchased a brand new 2025 Optiq EV and a brand new GM Energy V2H, Level 2 EV charger plus whole home battery backup system. The vehicle itself is excellent. The critical absolutely necessary integration with myCadillac plus OnStar is absolutely awful and needs to be completely blown up, redesigned and re-launched from the ground up by people who know and understand 21st century technology. The myCadillac ap is required for BOTH the Cadillac Optiq/OnStar integration AND my new expensive GM Energy Level 2 charger,V2H, whole home battery backup. The app is no functional. It is stuck in a perpetual state of register my GM Energy system. My GM Energy system is apparently fully provisioned, yet the apparently necessary my Cadillac app wont complete the registration process and I cant register my Optiq. My case is #45111046. My phone runs Android 15. his App is a serious problem and not what younger people will accept/tolerate! Support has been mostly, uniformly awful. AT this point since opening my case, I have spken to at least a dozen people. Each time I have to relay my story from the start even though I have case # with all the details. I even uploaded a video that shows EXACTLY what I am seeing. My case is #45111046. The app, plus the integration with the 1990's cutting edge tech is like some bizarro fever dream conjured up by a mixture of incompetence, indifference and complet lack of market awarenes.... GM, this is a moment. A critical moment. You have an opening, with Tesla going into fullon self destruct mode. Spend the billions you saved on the Cruise shutdown and rearchitect and rollout a complete modern updated app, that DOES NOT RELY ON ONSTAR From 1998!!!! My case is #45111046. My case is #45111046. My case is #45111046. Please help! Please fix this!!!!!!
5 Replies
Video of myCadillac app looping endlessly
Video of myCadillac app looping and NOT allowing me to complete the setup of my GM Energry/myCadillac OnStar functionality. I have already uploaded this video per "Tech Supports" request to case #45111046.
Our team appreciates you sharing this video with us, Steve. In the best interest of protecting your personal private information, we'd like to continue this conversation in a private conversation. OnStar wants to ensure that you receive the best service and support experience possible. Please send us a private message, so we can continue looking into this further. Just select the envelope icon at the top right of your screen to get started. When creating a new message, please be sure to enter Advisor_Jack to get connected directly to me. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement.
Our team recognizes how important it is that you have dependable access to the critical EV charging features and customization settings within the app for your new 2025 Cadillac OPTIQ, Steve. With this in mind, your current frustration over these difficulties registering your Cadillac and charging system within the app is understandable. We regret to learn that this recent experience with our support has not met the expectations which we strive to provide for our loyal Members. It's important to ensure that you're utilizing the same credentials for the app and your OnStar account. This ensures the seamless integration of these services with your OPTIQ's technological infrastructure. After taking a look into your case with our technical team, we can see that you were attempting to update your email to accomplish this. At this time, our team would recommend visiting: https://gm.com to log into your account to update your email preferences. If these troubles should persist, we kindly ask that you respond to us here to continue resolving this matter together. Our team will keep an eye out for your response.
Jack, The email is correct now as far as I can see (See screenshot below) . I have had numerous people at OnStar (After OnStar changed the email from the incorrect one to the correct one 4 weeks ago) ask me to confirm/re-confirm. Do you/OnStar see something different? If so then I cannot fix that with the tolls available to me. If you don't see that then please stop repeating the same ask over and over again and get to work on fixing the actual problem(s). My phone is a Google Pixel 6 Pro running Android 15. Please confirm or deny that your app has been tested/vetted to run on Android 15. If not, when will Android 15 be coming. If you have any additional ideas about how I can get my recent all in 80k investment to work as advertised I am all ears...
We appreciate you following up with us so promptly, and for sharing this attachment with your correct email, Steve. Our team can assure you that the My Cadillac app is equipped to function on all Android devices with Android OS 10 and above. After taking a further look into your account, we can see that your previous email address is still associated to your OnStar account at this time. Our team recommends logging into your OnStar account to update this information before attempting to register your 2025 OPTIQ and GM Home Energy System again. If these same troubles should persist, please don't hesitate to follow up with us here. We'll be watching for your message.