Forum Discussion
Introducing Myself
Update to my lack of SMS connectivity between OnStar, my vehicle and MyChevrolet app. As of yesterday, after wasting the time of my local Chevrolet service team to check out the telematics of my car (based on the instruction of one of the many OnStar advisors to take it in to service), OnStar finally, finally (third new "Case" had to be opened!) got me in touch with a genuine tech guy, who actually was sitting at a network interface console and able to actually see what was happening. He reset two network settings related to IP addresses and Voila!, everything just worked fine.
My consternation persists, however, as I simply cannot understand the business model underlying the OnStar enterprise. How is it rational (in the economic sense) to create 3 cases over 2 months involving multiple calls to their own staff, the misuse of GM staff at the dealer and the service department, not to mention my own time and loss of any chance to sell me a premium OnStar contract? If there is an actual manager anywhere reading this, think about it! Geeez!
Congratulations are in order for the purchase of your new 2022 Chevrolet Bolt EUV. Our team is glad to welcome you to the Chevrolet and OnStar families. We regret to hear of the difficulties you've been having getting updated data and performing remote commands in the app and would like to help look into this further with you and those already investigating these troubles on your behalf. When you have a moment, please send us an email at socialmedia@gm.com, with, "ATTN:OS Community/SlewpJB," in the subject line so we can locate your message. It is important to our team that you get the most out of your Chevrolet experience. Additionally, we're glad to hear that you've found our community here to be a helpful resource. Our team appreciates your ongoing feedback and will be monitoring our inbox for your message.