Forum Discussion
Family Sharing E-Mail Never Arrives
My Grand Daughter has a 2022 Trailblazer we both own and I subscribed to Onstar for her. I added the vehicle to my existing Onstar account. Over the last several days I have attempted to send her the Family Sharing Invitation email and it never arrives. I need to get her on the app.
I mentioned the My Chevrolet App and she installed it and I think set up her username (email address) and password before I had sent the email invite. Is the existence of an account with her email stopping the invitation from arriving so I can share the app with her?
Better yet, tell me how to resolve this issue please. Her email account is an @icloud.com address.
I resolved my problem. I never did get an email but I did find the invitation in the account she had already set up.
3 Replies
Thank you for bringing up these concerns with adding your granddaughter to your OnStar account, Bob. Our team would be happy to assist with making sure that she gets access to the amazing features that you've provide her via these OnStar services. For your awareness, it is important to make sure that the email you use to send the family sharing invite is the same one that she used to set up her myChevrolet account. Once you have a chance to try resending this invite, please reach back out to us here for further support if necessary. Our team is always here to help.
I resolved my problem. I never did get an email but I did find the invitation in the account she had already set up.
Our team is very glad to hear that you were able to successfully add your granddaughter onto your OnStar account, Bob. If you should ever find yourself in need of our assistance down the road, please don't hesitate to reach us here for further support with any questions or concerns that you may have. We're always happy to help our loyal OnStar members.
