Forum Discussion
Don't keep the service if its not working
I was not able to get all of the features to work that came with my plan. On star had trouble fixing the problem and they told me to wait until the problem was fixed and they would give me a credit for the time it was not working. 13 months later I'm told my radio on my 2019 Suburban was being decommissioned and they could not fix the problem. The agent cancelled my plan but never told me, I found it in an email later. As a courtesy On star refunded $11.99 but refused to refund the 13 months the service did not work and they were trying to fix it. The radio being decommissioned is apparently on an internal training memo.
3 Replies
The RADIO? We have to PAY to use the RADIO!? Like FM? That’s crazy!!! This is my last new car. I’m so over the tech! Take me back to the manual dial and tape deck!
The FM radio inside GM vehicles is not a paid service, @SpiraNova. If you're experiencing any concerns with the radio inside your vehicle our team would be glad to connect and look into this for you. To get started, please send us a private message to OnStar_Support by selecting the envelope at the top right of the page. Please include your full contact information, VIN, mileage, and the name of your preferred dealership. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement: https://www.gm.com/privacy-statement.
We know how disappointing unexpected concerns with your OnStar services can be. Please send us a private message to OnStar_Support if you have any further questions or assist with any remaining frustrations. Just select the envelope icon at the top right of your screen to get started.