Forum Discussion
class action lawsuit OnStar module backorder
Time to hold GM responsible for the no ETA on Onstar Module. Attach your name to be added.
9 Replies
My OnStar recently went out as well, and I'm trying to avoid another trip to the dealership for a fix! This seemed to happen around the same time as I got the recent software recall fix -- what I don't get is why GMC is not taking more responsibility for that and offering a clean fix.
Renee Rice
We regret to learn that you've encountered these difficulties with the OnStar connected services that you know and love, @nathankrice. Our team recognizes how important these features are to your experience and assures you that it would be our pleasure to assist towards their swift resolution. OnStar wants better for our loyal Members. When you have a moment, we kindly ask that you send us a private message with these details to continue. To reach us, just select the envelope icon at the top right of your screen to get started. When creating a new message, please be sure to enter Advisor_Jack to get connected directly to me. Our team will be keeping an eye out for your message and hopes to hear back again soon.
Back ordered in NY and NJ as well. Tried two dealerships for the part. Question did any of you get a retrofit module installed as a recall before your Onstar modules went out? It’s the Park Assist retrofit module… let me know if this was done before your Onstar went out… I think I might have stumbled upon the issue here if it has…
Just had my OnStar system fail. Was trying to use the GAS for directions and kept getting a message that it couldn't connect. Nothing new there but usually because of location. Continued for a complete drive cycle. Deceided to call OnStar upon which I noticed no green light. After contacting them through a phone call, they tried to debug and re-start the system but could not get it to work. Trip to dealership. Just out of warranty at 3+ years, 32k miles. Found all of these threads on failures. Obviously not a normal situation. 2022 Tahoe RST.
We appreciate you bringing these difficulties with the OnStar connected services in your 2022 Chevrolet Tahoe RST, @JBaran. Our team regrets to hear that you've encountered such troubles with the services which you love and depend on. OnStar wants a better experience for our loyal Members. It would be our pleasure to learn more about the situation to assess how we may best be able to assist you and your dealership team towards an appropriate resolution. To move forward with this assistance, please send us a private message with these details, along with your VIN and the name of your participating dealership. To reach us, just select the envelope icon at the top right of your screen to get started. When creating a new message, please be sure to enter Advisor_Jack to get connected directly to me. We'll be on the lookout for your response. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement: https://www.gm.com/privacy-statement
Our dealership here in Birmingham, AL has them on back order as well. That 900 number is not correct. There are much more reading from these posts and others across the internet.
Our team regrets to learn that these module concerns have impacted your OnStar experience, @phreeze06. We can see that you're engaging with us in a private conversation and would encourage you to continue with us there for the best possible support. As a loyal OnStar Member, your satisfaction is of the utmost importance to us, and our team wants to make sure that this matter is resolved in as timely a manner as possible. We'll be on the lookout for your message and hope to hear from you again soon.
Mark Combs. Over 900 on backorder; no ETA
There is more than that in just GA. Just my little backwater dealership has a dozen on backorder.