Forum Discussion
class action lawsuit OnStar module backorder
Time to hold GM responsible for the no ETA on Onstar Module. Attach your name to be added.
154 Replies
Let’s also file with the FTC (Federal Trade Commission)
Done! I just filed my report with FTC…
Sure, why not. I did too.
Carla Trzewieczynski- just want to mąkę surę I am attached if one is started!
I just submitted a vehicle complaint to the National Highway Traffic Safety Administration (NHTSA) at https://www.nhtsa.gov/report-a-safety-problem#/vehicle/vehicle-information.
I also filed a complaint directly with Buick by calling 1-800-521-7300. According to them, GM tracks all repairs (including OnStar modules), investigations take time, and every case is thoroughly documented and reviewed.
I hope every report makes a difference. Please consider doing your part to help everyone affected by this issue.
Hard to do right now with the government in the mess it is.
Did you hear anything? I have not. Not sure how long it takes.
I had a service appointment today but I had to cancel it because I could get no one at the dealership to answer if they had a courtesy shuttle. Not one person knew this information? Everything about Chevrolet and GM is turning out to be crap. The main thing I don't understand is since they know all these modules are bad, why not just replace them for us and stop with all the bull?
I am not expecting a direct response from either party. My intent in submitting the complaints was simply to add my voice in the hope that others will do the same and that, collectively, it may carry weight. While I cannot be certain it will lead to change, at present it seems to be the only course of action available.
I have already paid for a new Telematics module, and my hope is that I will not see the check engine light again, and that eventually a recall is issued so the expense I incurred can be reimbursed.
As a side note, the dealer that repaired my vehicle does not provide a shuttle, loaner cars, or reimbursement for ride services such as Uber.
I hope NHTSA does something! I can't even get a chevrolet repair shop here in southwest Florida to respond to simple questions so that I can schedule my vehicle.
I also contacted the law firm and left my information with Michelle.
2158753000based in Philadelphia. Call them! The more people that call and leave their information the more recognition this will get! Let’s do this!
Let’s get this ball rolling!!!
Here is the NHTSA Safety Complaint form again if you need to report your module. It is a safety hazard especially if your vehicle SHUTS DOWN MID DRIVE… National Highway Traffic Safety Administration
During a brief ride to the gym this mrning, I decided to update my Onstar, since it had a notice on my radio display screen. The nice lady explained all the options and I opted for the least expensive one ($14.99 per month beginning on 11-27) As soon as she entered the 3 digit CVC code from the back of my credit card to confirm my purchase, my vehicle SHUT OFF as I was driving. Long story short, it's been towed to my local GMC dealer and the service tech is ALREADY saying it's a coincidence.....which after a hot second of Google research, it's happening to many others...even the tow truck driver said he sees this 1-2 per week!!!
The telematics module when it began to malfunction drained my battery mid drive. I was on my way to work that morning. The AAA guy said something was severely draining my battery. The alternator tested good, he even suggested I shut the auto stop off. I got a jump and was good for two weeks then it happened again while I was at a stop light in NYC. Completely SHUT DOWN! I called AAA again. He tested my battery and said it was dead. My safety systems stopped working but my alternator was still good. He gave a jump, it started but the car idled funny. I made it home, bought a new top of the line battery, and took it to the dealership. They couldn’t tell me what was wrong. Two weeks after that visit my Onstar went out completely, safety features giving me all these crazy alerts, engine light on and off, I took it back to the dealership. It was the telematics module and hence my fight with Onstar, the dealership, and this nonsensical notion that I should pay over 1000$ to fix something that was failing for quite some time and never properly diagnosed. I’m out of warranty and was told it didn’t matter anyway because the module isn’t cover under warranty. My battery which I installed less than a year ago is beginning to drain again. This is a SAFETY issue and had I had been on the highway when this happened and probably will happen again then how am I safe? I can only pray other cars will be able to stop on time or get out of the way safely if it happens again. I have to drive. I live about 100 miles away from work and travel the highways daily. I reported my issue with the module to the NHTSA since I’m getting nowhere with Onstar, dealership or GM. I pray this doesn’t happen to you…
I’ve been closely following all posts and wondering why others are so much more impacted than I have been. The only symptom I was having was the CEL being on, or so I thought. That was until I read mscardona1’s post. I posted my story about a week ago; short version is I bought a used 2023 Buick Envision on 3/30/25, no warranty because it was a previous loaner with 49k miles, CEL came on 1-2 weeks after purchase, got the selling dealer to eat the cost of diagnosis even though no warranty, they said it was the battery and installed a new one free of charge, didn’t make sense to me because how could they have sold a car with a bad battery but ok. When I got home from that battery replacement (about 30 miles from dealer) CEL came right back on and same codes pulled. The dealer I bought it from was working with me but it became too much of a burden and cost to go back and forth 30 miles each way so I took it to my local dealer 4 miles away and they’re the ones who made the proper diagnosis of telematics module needed replacement. I paid for the replacement (total $1713.39) (just picked the car up on 8/23/25). What didn’t resonate until now is the bad module was why the battery was bad in the first place and it’s likely that I would have eventually run into the same problem as mscardona1.
Everything about OnStar and as far as I am concerned Chevrolet is terrible. There is no help anywhere. I have filed my complaint with NHTSA and hopefully enough other people have as well so that this can be looked into and a recall issued. These companies could give a rat's ass about the general consumer, unless they are forced to do so by an official agency they will sit by and let people get injured or worse.
I have a 2024 Denali Sierra HD and telematics control module just went out. WiFi,onstar,gps,sos and tps doesn’t work. I went in and they are charging me 1400 to replace that.
Is it not covered by warranty?
I picked my car up on Saturday (8/23/25) after having mine replaced. For reference my total invoice was 1713.39.
https://bergermontague.com/contact-us/
This law firm is currently in class action litigations with GM for faulty engines…
Which location did you use/call? I am in Delaware so i called the Philadelphia location. Gave them my info👍
Could you share the number throughout the community board? Philly is right next door to me in NY
Awesome. Just left them a message!
Please see my post to ABC News on Facebook! Take charge… get on social media and post to your local news outlets!
