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Jvcalandra
New Contributor
2 years ago

Chevy Maps+ Not Working

I recently purchased a Connected Vehicle plan for my 2022 Chevrolet Equinox.  I am able to connect to the cars Wi-Fi, and I am able to use streaming apps through my infotainment system (Pandora, Spot...
Chevrolet Maps+
Connected Access
Advisor_Makayla's avatar
Advisor_Makayla
Community Manager
2 years ago
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If you're having trouble with your in-vehicle Wi-Fi Hotspot, we recommend pushing the blue OnStar button inside your vehicle to speak with a live Advisor as they are in the best position to assist. If you continue having concerns after consulting with an OnStar Advisor, please feel free to reach out to our Connection Center Team at 877-558-8352; 9am-8pm (M-Sunday), EST. 

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Working","id":"message:1256","revisionNum":1,"repliesCount":7,"author":{"__ref":"User:user:11593"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:OnStar_Support"},"conversation":{"__ref":"Conversation:conversation:1256"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:1256"},"body@stripHtml({\"truncateLength\":200})":" I recently purchased a Connected Vehicle plan for my 2022 Chevrolet Equinox.  I am able to connect to the cars Wi-Fi, and I am able to use streaming apps through my infotainment system (Pandora, Spot...","body@stringLength":"636","rawBody":"

I recently purchased a Connected Vehicle plan for my 2022 Chevrolet Equinox.  I am able to connect to the cars Wi-Fi, and I am able to use streaming apps through my infotainment system (Pandora, Spotify, etc.) but I cannot open or use the new Chevrolet Maps+ app.  When I open the app and go through the initial setup, I get to a screen that says \"You need a connected plan in order to use Chevrolet Maps+\".  I've tried deleting and re-installing the app.  I've also tried reverting to factory settings and going through the process again, bit still no luck.  Any help would be greatly appreciated. 

","kudosSumWeight":0,"postTime":"2023-07-15T08:00:24.082-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:Chevrolet Maps+","text":"Chevrolet Maps+","time":"2023-07-15T08:00:24.082-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDI","node":{"__typename":"Tag","id":"tag:Connected Access","text":"Connected Access","time":"2023-07-15T08:00:24.082-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:1256_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":16725},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"

I recently purchased a Connected Vehicle plan for my 2022 Chevrolet Equinox.  I am able to connect to the cars Wi-Fi, and I am able to use streaming apps through my infotainment system (Pandora, Spotify, etc.) but I cannot open or use the new Chevrolet Maps+ app.  When I open the app and go through the initial setup, I get to a screen that says \"You need a connected plan in order to use Chevrolet Maps+\".  I've tried deleting and re-installing the app.  I've also tried reverting to factory settings and going through the process again, bit still no luck.  Any help would be greatly appreciated. 

"},"Conversation:conversation:1256":{"__typename":"Conversation","id":"conversation:1256","solved":false,"topic":{"__ref":"ForumTopicMessage:message:1256"},"lastPostingActivityTime":"2023-08-14T14:43:28.567-07:00","lastPostTime":"2023-08-14T14:43:28.567-07:00","unreadReplyCount":7,"isSubscribed":false},"ModerationData:moderation_data:1256":{"__typename":"ModerationData","id":"moderation_data:1256","status":"UNMODERATED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:1256_1":{"__typename":"Revision","id":"revision:1256_1","lastEditTime":"2023-07-15T08:00:24.082-07:00"},"ForumReplyMessage:message:1262":{"__typename":"ForumReplyMessage","id":"message:1262","conversation":{"__ref":"Conversation:conversation:1256"},"author":{"__ref":"User:user:1057"},"revisionNum":1,"uid":1262,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:OnStar_Support"},"subject":"Re: Chevy Maps+ Not Working","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:1262"},"parent":{"__ref":"ForumTopicMessage:message:1256"},"body":"

If you're having trouble with your in-vehicle Wi-Fi Hotspot, we recommend pushing the blue OnStar button inside your vehicle to speak with a live Advisor as they are in the best position to assist. If you continue having concerns after consulting with an OnStar Advisor, please feel free to reach out to our Connection Center Team at 877-558-8352; 9am-8pm (M-Sunday), EST. 

","body@stringLength":"510","rawBody":"

If you're having trouble with your in-vehicle Wi-Fi Hotspot, we recommend pushing the blue OnStar button inside your vehicle to speak with a live Advisor as they are in the best position to assist. If you continue having concerns after consulting with an OnStar Advisor, please feel free to reach out to our Connection Center Team at 877-558-8352; 9am-8pm (M-Sunday), EST. 

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