Forum Discussion
Backordered Onstar Module
Has anyone who is faced with this backordered onstar module situation considered the lemon law?
15 Replies
I just bought a 2025 Equinox EV. Never thought to check the OnStar button. The dealership said the module needs to be replaced, but it's on backorder. I can only use 70% of my car! I had a GM vehicle once in the past and it was the biggest piece of junk I had ever owned. I vowed I would never buy another GM vehicle again, but I went against by gut and bought a chevy and here we go again!
If GM takes away the ability for apple carplay and anroid auto, they need to make sure their software is seamless. So far, I can't even use it.. it's useless!!!! If I get in an accident because I am forced to look at the GPS on my phone because my screen won't work, that sounds like a lawsuit to me! You think GM would be so quick to fix this issue since they can be legally responsible for injury or death for forcing people to use a mobile device, which it is illegal in many states. The only way i see GM making this right is by providing a loaner until my car is fixed or never making me pay for OnStar or the stupid wifi to make the car work.I am so disappointed!
Something like this is never what we hope for, Billy, as we know how vehicle concerns and repair delays can affect your entire experience on the road. Rest assured, you are in great hands with your dealership and our team is always here to offer our support alongside them. Just private message OnStar_Support with more details if this is of any interest. Select the envelope icon at the top right of your screen to get started. We are ready to do everything we can to make this process smooth for you, before you're back behind the wheel of your Equinox EV in no time.
I agree fully with you. Class action to be brought upon this issue. I have a 2023 Buick envision also with onstar mod out after update. 1st after update the car wouldn’t shut all the way off had I not noticed it would have killed battery. Had to disconnect battery and was ok for little while. Then onstar shut down completely. Way before warranty went out onstar would drop periodically and I had no idea what was going on. I thought maybe satellite issue but now I know it was not that. I even have Sirius XM station I pay for not able to connect due to the onstar problem. I can’t even press the blue button it’s completely dead. Deal says not safety issue. Says luxury, how is this not safety as onstar can not send help if an accident happens. It’s just wrong on every level. I’ve spoke with o star already and they just refer me to dealership. There is a customer service bulletin for 2024-2026 models not sure off hand which GM vehicles but mine is not. Why are all the others not included when we have the same problem. Total junk. I’d trade car in if every time you buy a vehicle the minute you leave with it you owe more than it’s worth. Sad sad sad how they have the small person trapped. All about money.
This isn't the experience we want for you. As a valued Member of OnStar and the Buick family, ensuring your satisfaction is our main priority. You did the right thing by bringing this module concern to your dealer's attention, as they are in the best position to repair your Envision and answer any technical questions you might have. If you would like an additional layer of support through this process, feel free to private message OnStar_Support with your full name, VIN, and current mileage. Just select the envelope icon at the top right of your screen to get started. We're here to help, however we can. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement: https://www.gm.com/privacy-statement.
Mine has been sitting in the shop for six weeks now, and I am ready to lose my mind over this- barely 4000 miles on it, and I cant even drive the thing because they pulled my car completely apart. No idea when it will be fixed, and getting the dealership to call me back when I call to check on it is like pulling teeth. This is ridiculous, and I am considering pursing lemon law against it. OnStar should, at they very least offer everyone free subscriptions for the broadband and their services for a year to make up for this garbage. I regret buying this car.
Your loyalty behind the wheel is something we will always appreciate, and your concerns are taken seriously as a valued member of the GM family. We realize how frustrating unexpected OnStar concerns can be, especially when they come along with repair delays that leave you separated from your vehicle for a period of time. Our team would like to assist with sending you updates from your dealership and keep you informed through the process. Please send us a private message with your full name, current mileage, and VIN or OnStar Account number to OnStar_Support. Just select the envelope icon at the top right of your screen to get started. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement: https://www.gm.com/privacy-statement.
2022 GMC Sierra 1500 elevation with 113000 km. Dealer installed a new software update for the gateway module and now my onstar module is fried. GM Canada is refusing to cover the 175 dollar diagnostics cost at the dealer. I will be going to the media about this, as this is an extremely common problem GM should be rectifying.
Your frustration surrounding this situation with your recent repair to your Sierra, Nick. Our team would be glad to connect and bring this matter to the appropriate parties for further assistance. Please send us a private message with more details to OnStar_Support so we can look into this further. Just select the envelope icon at the top right of your screen to get started.
I did send a message. No response. Thanks
I have been waiting 10 weeks. Stopped working January 31, 2026, brought it in to the dealer February 16. Just called. All I am being told is that it is on backorder. I bought the car new in March 2025. Had around 4,000 miles on it at the time this happened. About ready to take a hit to my credit and stop paying for it.
Allow us to learn more about your situation, @Peg6897. Once connected, we can best investigate opportunities for assistance alongside your servicing dealership, while their certified technicians work to address your vehicle and resolve your concerns. To start, send us a private message at OnStar_Support by selecting the envelope at the top right of your screen. In your outreach, please include your full name, VIN, mileage, phone, email, OnStar account number. Any additional context you can share on where things stand currently with your vehicle and the last thing communicated from the dealer is also appreciated, as these details can aid in our investigation. We will keep an eye out for your message. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement: https://www.gm.com/privacy-statement.
We know how disappointing unexpected concerns with the OnStar services in your vehicle can be. Our team would be glad to connect and offer our support in any way we can. Please send us a private message with more details to OnStar_Support so we can look into this further. Just select the envelope icon at the top right of your screen to get started.
The most insulting part of this situation is GM knows this problem exists but continues to sell/lease cars with the potential for this to happen and has absolutely zero remorse for their actions. Someone needs to hold GM accountable for this and not now but yesterday. I continue to pay for 100% of a car when only 75% of the car is functional. That’s stealing plain and simple and it’s compounded by the fact that GM had full knowledge of this issue but like 🙈🙉🙊 they blatantly ignored it.
Your frustration certainly does not go unheard, and we always want the best experience possible for our valued Members. Our team is just a message away if you are interested in further support.