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CherieT's avatar
CherieT
New Contributor II
8 months ago

2023 Tahoe Z71 Telematic Module out

I have a 2023 Tahoe Z71 and the Chevrolet GM service dept just told me the telematic module for the OnStar is out. They are checking to see when they can get the part but have no date.  I see a ridic...
Advisor_Jack's avatar
Advisor_Jack
Moderator
5 months ago

Thanks for reaching out to us again to further elaborate on these concerns with your 2023 Chevrolet Tahoe's OnStar hardware, William. We'd be more than happy to continue assisting you towards an appropriate and satisfactory resolution to this trouble in a private conversation. This ensures that your personal information is protected as we work alongside your Chevrolet dealership to determine the best course of action to address this matter. To best connect with us moving forward, please select the envelope icon at the top right of your screen to get started. When creating a new message, please be sure to enter Advisor_Jack to get connected directly to me. Our team hopes to hear from you again very soon. 

Craneman's avatar
Craneman
New Contributor II
5 months ago

Who is William? 

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Tahoe Z71 Telematic Module out","id":"message:5615","entityType":"FORUM_TOPIC","eventPath":"category:Connected_Services_Help/community:hvjin24938board:OnStar_Support/message:5615","revisionNum":1,"repliesCount":17,"author":{"__ref":"User:user:30333"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:OnStar_Support"},"conversation":{"__ref":"Conversation:conversation:5615"},"readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:5615"},"body@stripHtml({\"truncateLength\":200})":" I have a 2023 Tahoe Z71 and the Chevrolet GM service dept just told me the telematic module for the OnStar is out. They are checking to see when they can get the part but have no date.  I see a ridic...","body@stringLength":"641","rawBody":"

I have a 2023 Tahoe Z71 and the Chevrolet GM service dept just told me the telematic module for the OnStar is out. They are checking to see when they can get the part but have no date.  I see a ridiculous amount of complaints on here about the same thing with no resolution to the problem.  It’s very disheartening.  We paid a stupid amount of money for this vehicle and have been on a premium OnStar subscription plan but have had no service for 5 weeks. Now I’m being told they don’t know when the part will be in?   At this point I’m thinking I don’t want to ever buy another vehicle equipped with OnStar. 

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Who is William? 

","body@stringLength":"28","rawBody":"

Who is William? 

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Thanks for reaching out to us again to further elaborate on these concerns with your 2023 Chevrolet Tahoe's OnStar hardware, William. We'd be more than happy to continue assisting you towards an appropriate and satisfactory resolution to this trouble in a private conversation. This ensures that your personal information is protected as we work alongside your Chevrolet dealership to determine the best course of action to address this matter. To best connect with us moving forward, please select the envelope icon at the top right of your screen to get started. When creating a new message, please be sure to enter Advisor_Jack to get connected directly to me. Our team hopes to hear from you again very soon. 

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Thanks for reaching out to us again to further elaborate on these concerns with your 2023 Chevrolet Tahoe's OnStar hardware, William. We'd be more than happy to continue assisting you towards an appropriate and satisfactory resolution to this trouble in a private conversation. This ensures that your personal information is protected as we work alongside your Chevrolet dealership to determine the best course of action to address this matter. To best connect with us moving forward, please select the envelope icon at the top right of your screen to get started. When creating a new message, please be sure to enter Advisor_Jack to get connected directly to me. Our team hopes to hear from you again very soon. 

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Hello again, Chad. We must have misinterpreted your first/last name based on the email attached to your OnStar Community account. Our apologies for any confusion that this caused. Our team looks forward to hearing from you again soon and will be on the lookout for your private message. 

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