Forum Discussion
Remote Start, Charge Status, Digital Key
This is the issue at hand. My initial message was detailed and clear, but it seems like there's an attempt to deflect the problem. What additional information do you require to acknowledge whether these are indeed known issues? This situation is profoundly disappointing. I have no allegiance to this brand anymore due to this frustrating experience. If another brand were to introduce a product I like, I would not hesitate to switch. I'm willing to endure these problems in the dark until your engineers find a solution. Thank you for your attempt to assist, although it hasn't been particularly helpful.
Our team does apologize for any ongoing frustration. Please know, we do advise our members to send us email communications so we may take a further look into any account details. To keep your personal information private, we ask that concerns directly linked to your vehicle or OnStar account are redirected to email. While we cannot make any guarantees regarding an immediate solution, our team is committed to assisting to the best of our abilities alongside our internal Technical Teams and GM certified dealerships. With this, if you would like any assistance regarding these concerns, do not hesitate to email the address provided above.