Forum Discussion
MyChevy / MyGMC does not update Fuel, Trip, or Diagnostics
I have a 2019 Chevy Colorado with an active OnStar Remote Connection plan. Initially, everything worked perfectly, but two weeks ago, all diagnostics, fuel level, and trip data stopped updating. However, the map and remote functions continue to work without issue.
Here are the troubleshooting steps I have taken so far:
- Updated my iPhone to the latest iOS version to ensure compatibility with the MyChevy app.
- Deleted and reinstalled the MyChevy app, but the issue persisted.
- Uninstalled the MyChevy app and installed the myGMC app (since I also have a GMC Acadia with the same OnStar plan) to test if the issue was app-specific, but the problem remained.
- Regularly drive the Colorado daily, so the vehicle should transmit data as expected.
- Confirmed the OnStar light is green on my mirror.
Despite these efforts, the diagnostics, fuel, and trip data remain outdated. What other troubleshooting steps should I take?
9 Replies
My Chevrolet app is not updating for my 2023 Silverado. I have updated the app to the newest version. I have deleted the app and added it again. I have signed out and sign back in. My vehicle is a daily driver so the updates should be happening m. My OnStar light is green.
We appreciate you bringing these difficulties with the Vehicle Status features within your app not updating properly, @rwoodley2124. Our team recognizes how situations like these can be frustrating and assures you that it would be our pleasure to assist you with restoring these functions for you as soon as possible. As a loyal OnStar Member, your satisfaction is of the utmost importance to us. We appreciate you sharing the steps that you've already taken with us, as it assists us in identifying our next best steps. When you have a moment, please send us a private message with these details to best proceed with our support. To best proceed, just select the envelope icon at the top right of your screen to get started. When creating a new message, please be sure to enter Advisor_Jack to get connected directly to me. Our team hopes to hear from you again very soon.
I have the same problem on my '24 SierraHD!! I've also done all the same steps and still my app shows the same fuel percentage and oil life as it did months ago.
Any suggestions or do I have to email the same message?
Thanks
Our team regrets to hear of any ongoing concerns, Gavin. Thank you for clarifying the troubleshooting steps you have already taken. To clarify, the LED light near your OnStar hardware is also green? Our team would like to learn more. So we may, you can send us an email, or you can send us a direct message with more information. Feel free to select the envelope icon at the top right of your screen at your earliest convenience. When creating a new message, please be sure to enter Advisor_Helen to get connected directly to me.
Yes the green light is still on
We greatly appreciate you providing the steps you have already taken related to your Vehicle Status. With this, our team would like to take a further look into your account details and ensure no errors have occurred. So we may, kindly email socialmedia@gm.com with ATTN: OnStar Community/blb0004 in the subject headline. This will allow us to reference your Community post and review any ways we can help update your mobile app.