Forum Discussion
MyChevrolet App Vehicle Status/Info Not Updating
My vehicle status, i.e. tire pressure, fuel level, miles, trip info, etc., has not updated in over 3 weeks. I've deleted/reinstalled the app, had a new signal sent, all of the things I've been recommended to try. None of these have worked. Please help!
18 Replies
Having worked for 30 years as a software architect the problems with the Onstar app are the result of poor coding and nothing the user can do to fix. If Chevrolet cared they could fix the bad code in a day and send out updates to users.
I was considering an Onstar subscription for my new truck but after reading these posts I will not be doing so.
I have this same issue...This app is pure garbage and I'm going to cancel my OnStar. Because what's the point to pay for something that doesn't work?! I'm not power cycling the car every time I want the app to work... That is dumb!
These are never the kind of sentiments that we like to hear about your experiences with OnStar and the connected services available to you via the My Chevrolet app, David. Our team recognizes how important it is that these features function reliably for our dedicated Members. With this in mind, we can certainly understand your present dissatisfaction. OnStar values you as a Member of ours and the GM Family, and we don't want to see you go. It would be our pleasure to further assist with resolving any concerns that you're encountering so that you can get back to what really matters with the Vehicle Status information you love and depend on. When you have a moment, our team kindly asks that you send us a private message with some more details to continue. To reach us, just select the envelope icon at the top right of your screen to get started. When creating a new message, please be sure to enter Advisor_Jack to get connected directly to me. We'll be on the lookout for your response.
My husband’s 2025 vehicle status won’t update. He can remote start and stuff but it will not update. He has the Onstar Basics plan. He has powered cycled and did all the recommended stuff. He even contacted onstar. They said they were going to “bump it up”. He has had his truck since December and now it’s April and still nothing has worked. He called again in February, and they said the same thing. On-star has yet to get back with us.
Our team appreciates you bringing these difficulties with getting your 2025 Chevrolet Traverse's Vehicle Status information to our attention. We recognize how important it is to have this information available to you when you need it and can understand your current frustration. If you'd like, our team would appreciate the opportunity to learn more about these concerns to better assess how we may be able to assist with having these features functionality restored for you. OnStar appreciates you letting us know the steps that have already been taken, as this gives us a better idea of where to start. When you have a chance, our team kindly asks that you check the LED light next to your Chevy's OnStar hardware to see whether it is illuminated green when the car is running. Once you've verified this, we kindly ask that you send us another message here to continue troubleshooting this together. We'll be on the lookout for your response and hope to hear from you again soon.
Welcome to the Club! It is not a very exclusive club, mind you. Just know there are many here with the same issue.
Same issue on 2022 Silverado. The app displayed vehicle settings until 3 weeks ago. No longer shows vehicle status, but I can start, lock and unlock from the app. I have tried all the recommended steps, power cycle, uninstall/install, trusted phone, etc. I even checked the truck for trusted device. I need a solution.
We do appreciate you sharing the troubleshooting steps you have already taken. If you need an additional layer of assistance regarding your mobile app, please send us a private message moving forward with more information. Just select the envelope icon at the top right of your screen to get started. When creating a new message, please be sure to enter Advisor_Helen to get connected directly to me.
Hi,
I too am having the same problem. I’ve done all of the troubleshooting and nothing helps. Has there been a resolution to this issue. As other users stated, everything was working fine. Now it is not. Please help. I have spent hours trying to resolve this and am very frustrated.
Please add me to this same issue as I have been having to log out and back in every time I need to refresh for over a month now. I did contact support after about 2-3 days and was told that it is the latest version of the app 7.1.0 that is the issue and relates to the fact that the USA version now allows to order the Tesla adapter through the app and that the development team was working to correct the Canadian version.
I have tried all your steps provided above in this forum with no change.
App worked great before this latest version so please fix ASAP or provide steps on how to go back one version.
We do not like to hear that you've been experiencing similar difficulties with your MyChevrolet app. Our team would certainly like to look into these further with you and see if we can get your app up and running again. As a first troubleshooting step, we recommend attempting to uninstall/reinstall the app to see if that action resolves the troubles. We would also suggest performing a Power Cycle on your vehicle as described in earlier messages. Our team will also put these steps below for ease:
1. Turn ignition on for at least 2 minutes
2. Turn ignition off and wait 2-5 minutes (so data can be collected)
3. Log out of the app and log back in - this may help the app refresh
4. If the concern is still not resolved, please wait 2-3 minutes and refresh the app again, as the status may take a few minutes to update
5. Drive the vehicle around for a few minutes to allow data to refresh on the app
6. Uninstall and reinstall the appIf these steps fail to resolve the difficulties you're running into, please send us an email with these details to socialmedia@gm.com and be sure to add "ATTN://OS Community/EVBlazer1234" in the subject line so we can locate your message. Our team will keep an eye out for your response.
I have this same issue with my 2022 Chevrolet Bolt.
I have had it off for several hours. Logged out of my app and logged back in. I deleted the app and reinstalled it.
I've disconnected the negative terminal and drained the remaining power in the car before reconnecting it and driving around for a bit.it is still not connecting to my car to give me a status. But the app will remote start my car and show me the charging state.
Thank you for sharing the steps you have already taken to attempted to resolve your vehicle status concern. If you have attempted to uninstall and reinstall the mobile app, we do recommend completing a Power Cycle next. Power Cycling forces vehicle data to be collected. Please see the steps below:
1. Turn ignition on for at least 2 minutes
2. Turn ignition off and wait 2-5 minutes (so data can be collected)
3. Log out of the myChevrolet app and log back in - this may help the app refresh
4. If the concern is still not resolved, please wait 2-3 minutes and refresh the app again, as the status can take a few minutes to update
5. Drive the vehicle around for a few minutes to allow data to refresh on the app
If you find you are facing the same concerns after this step, please let us know.
We can understand the frustration and inconvenience unexpected app concerns can cause and we would like to ensure that you have access to your Vehicle Status. If you have not yet, we ask that you please try a Power Cycle to help update your app:
1. Turn ignition on for at least 2 minutes
2. Turn ignition off and wait 2-5 minutes (so data can be collected)
3. Log out of the app and log back in - this may help the app refresh
4. If the concern is still not resolved, please wait 2-3 minutes and refresh the app again, as the status may take a few minutes to update
5. Drive the vehicle around for a few minutes to allow data to refresh on the app
6. Uninstall and reinstall the app
If these troubleshooting steps don't help to resolve your concern, please send us an email to socialmedia@gm.com with "ATTN: OS Community/EBlazer21" in the subject headline so we can further assist.