Forum Discussion
MyChevrolet App not updating
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I have a 2024 Chevy Silverado 1500.
Just like some others, MyChevy app stops updating the car statistics (fuel, tire pressure, milage, etc). The remote start and controls do continue to function normally.
I am 100% confident this is not a phone/App issue. I know this because I have followed all the recommendations posted on these forums and it did not fix (clear cache, re-install, etc). Also, it is occurring on three different devices my family owns. 2 X iPhones and 1 x Galaxy Android phone. For some reason, the OnStar module in the car stops updating the server. I tried many different things, and I finally found one solution that works, so I wanted to share.
I do an OnStar reset. After the car is started, I hold in the "Blue" button for 15 seconds. At that point, the green light turns off, then red, then green again. And, it will then try and connect to an advisor. I just hang up. This works every time. Unfortunately, I have todo it again about once every 3 to 5 days. Hopes this helps others, and perhaps for a more permanent solution.
I should also mention that I am currently on the 3 year free remote access plan. For the 2024 Silverado
For my 2020 Chevy equinox, I am currently paying for the remote package. It continues to work normally, with no issues.
Another Update...
At some point, the resetting of the OnStar system I talked about above stopped working.
No matter what I tried, the car statics would not update. Remote controls still worked. 100% certain not a phone or app issue... Then two weeks ago, the infotainment center pushed out an update, claiming it fixed certain security issues. I allowed the update. The car statics now update perfectly, as expected, and are shown on My Chevy app on all 3 of my devices. I would think this means that there was a known software issue that was also fixed with this update.
I am back to the same issue again. After several days of the telemetry working/updating on my device(s), it suddenly stops. The only solution now is to reset the Infotainment data, which erases all settings and profiles. Glad I get this service for free, for a couple years. Because I would not pay for this. It is not reliable.
Thank you kindly for reconnecting with us. We do regret to hear of any continued trouble with updates. Please know, our technical team would be more than happy to take a further look into things on their end and assist with any available troubleshooting. Moving forward, send us a private message to OnStar_Support so we can look into things. Just select the envelope icon at the top right of your screen to get started.