Forum Discussion
myChevrolet app does not update vehicle status
The problem is failure of my myChevrolet app to update vehicle status info for my 2022 Corvette. It worked fine for 2 years and now has not updated vehicle status info for 3 months. Remote commands work on the app but everything else doesn’t update (odometer, Trip A mileage, tire pressures, fuel level percentage and mileage to empty, and oil life percentage all do not work or update. Also, and more importantly, location alerts aren’t working (when arriving at or leaving saved locations) on the app and email and text notifications of vehicle intrusions and attempted thefts are not being sent out via OnStar, like they used to be). I had a conversation with an advisor about the failure to update, and she did a diagnostic check on the car. The diagnostic check updated the Oil Life %, Odometer, and tire pressures for what the car was then showing, but they haven’t updated on subsequent drives. On a subsequent conversation with another advisor, she consulted with tech support and they asked me to send screenshots of what my app was showing. I did that several weeks ago and they have not responded back or done anything. I have deleted and re-installed the app multiple times but that doesn’t fix my problem. I have signed out and signed back in many times. I have power cycled many times. I have cleared the IOS cache and reset the car's computer. I have the newest app version and new IOS device with newest software installed. My OnStar light is green. This appears to be an ongoing problem with many GM vehicles. Why can't GM fix this? The suggested multiple resets, app uninstalls and reinstalls, etc., aren't working. It appears to be a software glitch that should be easily identified and corrected.
1 Reply
Thank you for providing us with these details, Jim. We do regret to hear of any miscommunications, and our team would like the opportunity to take a further look into your case and make any available updates regarding your mobile app concerns. So we may, please send us a private message with more information, including your OnStar account number. This will allow us to verify you as an authorized user on the associated OnStar account and reference your account details for any next best steps. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement. Feel free to select the envelope icon at the top right of your screen at your earliest convenience. When creating a new message, please be sure to enter Advisor_Helen to get connected directly to me.