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Amyo's avatar
Amyo
New Contributor
3 years ago

My Chevrolet app - unable to retrieve....

Just bought a 2023 Bolt and trying to use the my Chevrolet app. Can't get past the login page and get the "unable to retrieve account details" error. I have uninstalled and reinstalled the app, resta...
JWW0339
JWannow's avatar
JWannow
New Contributor
2 years ago

I am having the same problem and it is persisting.  I have all my accounts linked.

  • Former OnStar Advisor's avatar
    Former OnStar Advisor
    2 years ago

    Our team understands how essential the app is. We'd be happy to assist you with your login trouble. To get started, please email us at socialmedia@gm.com with "ATTN: OnStar Community/JWannow" in the subject headline so we can further assist.

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Chevrolet app - unable to retrieve....","id":"message:1161","entityType":"FORUM_TOPIC","eventPath":"category:Onstar_Guardian/community:hvjin24938board:MyBrand_App_Support/message:1161","revisionNum":1,"repliesCount":14,"author":{"__ref":"User:user:8493"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:MyBrand_App_Support"},"conversation":{"__ref":"Conversation:conversation:1161"},"readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:1161"},"body@stripHtml({\"truncateLength\":200})":" Just bought a 2023 Bolt and trying to use the my Chevrolet app. Can't get past the login page and get the \"unable to retrieve account details\" error. I have uninstalled and reinstalled the app, resta...","body@stringLength":"302","rawBody":"

Just bought a 2023 Bolt and trying to use the my Chevrolet app. Can't get past the login page and get the \"unable to retrieve account details\" error. I have uninstalled and reinstalled the app, restarted the phone and it just doesn't work. 

What are the next steps? 

 

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Just bought a 2023 Bolt and trying to use the my Chevrolet app. Can't get past the login page and get the \"unable to retrieve account details\" error. I have uninstalled and reinstalled the app, restarted the phone and it just doesn't work. 

What are the next steps? 

 

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I am having the same problem and it is persisting.  I have all my accounts linked.

","body@stringLength":"94","rawBody":"

I am having the same problem and it is persisting.  I have all my accounts linked.

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Our team understands how essential the app is. We'd be happy to assist you with your login trouble. To get started, please email us at socialmedia@gm.com with \"ATTN: OnStar Community/JWannow\" in the subject headline so we can further assist.

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