Forum Discussion
I am unable to link my OnStar account to MyChevy account.
Same.
I have been using the MyCadillac app since I bought my Optiq in March. Today I went to remote start and the screen with the climate options would not come up. It says the app is not connected to the car and there is no OnStar account connected. (My GM Rewards also appears to be disconnected.)
Called OnStar and they said my account shows as fully active, so they sent me to tech support. Tech support said there was an outage that they hoped to resolve in 2 hours. That was 8 hours ago and I still can't get anything to work. I cannot even log in to OnStar online; clicking "sign in" just refreshes the page without opening the log in fields.
I can find no mention of this outage online, and when I posted to Reddit, other users said they were not having a problem.
I am having this same exact issue, just registered and cannot link my account. The page is blank.
We understand how frustrating this concern with your myCadillac app must be. We'd be glad to connect and learn more about your concern. To get started, please send us your full name, VIN or OnStar Account number, and any additional details that may aid our assistance in a private message to OnStar_Support. Just select the envelope icon in the top right corner of your screen. We look forward to hearing from you. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement: https://www.gm.com/privacy-statement.