I have a 2015 Volt and myChevrolet app no longer shows EV detail on the app. This includes charging status, range, charging options, etc. Also, the "vehicle status" detail that is shown is from 16 months ago (Dec 2023). All of this functionality worked fine a few days ago. I loaded and reloaded the app on multiple devices and they are all the same.

I have the same problem with the mychevrolet app with my 2019 Volt. the most recent app update has removed all charge status information. That's ridiculous as that's the main reason an EV owner would use that app, as is my reason. Is this a temporary issue and that functionality will be brought back?

This is the absolute last straw for me. OnStar is getting cancelled. The one reason I pay for this crap service is to see my car’s charge status. Do NOT tell me delete/reinstall, power cycle my phone, restart my car, etc. OnStar reps give this same canned response EVERY TIME their stuff breaks. It’s not the users’ fault OnStar! It’s YOUR garbage service that you refuse to fix. So that’s it. I’m out. I encourage everyone else to do the same. They’ll never fix anything. They’ll just tell you to rub your tummy, stand on your head, spin around three times, and magically your services will start working, except they won’t! /rant

Guys, uninstall/reinstall it's a waste of time. I spent 1.1 hours on the phone about this update and keep saying: uninstall, clear the cache and other non-sense. The interface was changed and seems like it's unified with GMC app. But it's ridiculous to remove this feature from My Chevrolet App when THAT'S THE MAIN PURPOSE.

I have installed from Aptoide version: 7.4.0 (4461) and that brought back the electric range info. But the latest version it's breaking it.

Look guys how many transfers? Everybody is trying to get rid of me. Virtual Assistant • 1:09 PMafter the latest update of MyChevrolet app I no longer see how much electric range left in the battery. all I see is the total km including gas. how can I revert back to see again the electric milleage separate than gas one? thank you.Sent • 1:09 PMOkay, I can help you update your payment method. Moving forward, your existing and new subscriptions will also use this new methodFirst, click the link below to login to your account.https://www.chevrolet.com/myaccount/paymentsNext, tap on “Manage Payments" and follow the instructions provided to change your payment methods.VAIf you need further assistance, I can connect you to an advisor. What would you like to do?Virtual Assistant • 1:09 PMTransfer to advisorSent • 1:09 PMVAWe are connecting you to an advisor, and you will get a notification when we respond. In the meantime, let us know how we can help.Virtual Assistant • 1:09 PMTransfer requested at 1:09 PMVAVirtual Assistant left • 1:09 PMMMaryAnn joined • 1:09 PMMHi, Valeriu! Thank you for messaging OnStar, my name is Anne. I see that you have already provided details about your concern. I'm happy to help you. While reviewing your concern, how's your day going?MaryAnn • 1:09 PMI've spent 1.1 hours with Chevy suport call and they were not able to fix my issueRead • 1:13 PMMThank you for sharing these details on your EV charging inquiry. Due to the nature of your inquiry, I'm transferring you to a team who is better equipped to assist you. I appreciate your patience while they take a moment to review our conversation and get back to you.MaryAnn • 1:14 PMTransfer requested at 1:14 PMMMaryAnn left • 1:14 PMSSirrea joined • 1:14 PMSHello Valeriu ! Thank you for messaging with Chevrolet EV Concierge! My name is Sirrea and I am pleased to assist you!Sirrea • 1:15 PMThanksRead • 1:15 PMSWe're sorry to hear that your concern has not been resolved. How may I be of assistance?Sirrea • 1:16 PMI've spent 1.1 hours before on the phone, clearing cache, uninstall app, reinstall, log out , log back in. NOTHING workedRead • 1:16 PMSI see that you mentioned that the app is showing you a gas option. Do you also have a gas vehicle?Sirrea • 1:17 PMYEs, I do.It's a HyundaiThe car in discussion it's a Chevy Volt 2018Read • 1:18 PMSI see. I do apologize that you have reached the Electric Vehicle Concierge. Let me get you to a advisor that is best to assist you.Sirrea • 1:19 PMTransfer requested at 1:19 PMSSirrea left • 1:19 PMBBenito joined • 1:19 PMBHello, Valeriu. Thank you for reaching out to the General Motors Customer Care Team. My name is Ben. I would be happy to assist you with your concerns. Just to confirm, this is just an issue with the mobile app, correct?Benito • 1:20 PMBenito, if I use the lastMy Chevrolet Version: 7.6.0 I no longer see the Elctric Range of the vehicel. I can see only one number: COMBINED (Gas+Electric)If I use the verrsion 7.4.0(4461) then I Can see the separate range of Elctric and GasRead • 1:21 PMBThank you for sharing these details on the mobile app. Due to the nature of your inquiry, I'm transferring you to a team who is better equipped to assist you. I appreciate your patience while they take a moment to review our conversation and get back to youBenito • 1:21 PMTransfer requested at 1:21 PMBBenito left • 1:21 PMAAngela joined • 1:21 PMOh wow. How many people I need to talk about this until we get to a resolution?

EV features removed from app | OnStar Community

42 Replies

jlanter
New Contributor II
7 months ago
Good news! I received a call from OnStar today (11:04 AM EDT, Monday, 5/11/25) regarding my case with them regarding this issue. The young woman that called stated promptly that this is now a known issue, "the development team is aware of it", they are "working on a fix", and that they expect to release a fix "by the end of this month". (The parts in quotes were my closest recollection to the actual words she said.)
I think that's the best we can hope for right now. IMHO, this looks like an oversight by the developers. I don't think they're intentionally shutting out or phasing out the Volt, I think they just got a little careless in their UX mods and made a mistake.
- Shea
  New Contributor II
  7 months ago
  Completely agree that this looks like an honest mistake since I can access the EV Dashboard when I clicked on the "fully charged" notification the app pops up. the functionality is still in there, they just need to fix the link to the Vehicle Status page.
  - jlc127
    New Contributor II
    7 months ago
    That’s interesting that you are getting notifications. I lost all notification functionality with the app update.
- jd8546
  New Contributor
  7 months ago
  I also submitted a case with OnStar and I received a call today (5/13/2025) from OnStar technical department with similar information. She said that the mobile app team is currently working to restore all access through the app and the release is scheduled for mid-May.
- jlanter
  New Contributor II
  7 months ago
  As of this posting, 8:15 PM EDT on 5/14/2025, v7.8.0 is now available in the Apple App Store (listed as released "2 days ago", circa 5/12/2025). I've just now installed the app and I can verify that it is now showing electric range, along with gasoline range and total combined range, on the main summary screen for the vehicle. However, tapping "Vehicle Status" to view the status screen still does not include any EV information nor is there any way to access charging options. So, as of now, there is a slight improvement, but the issue remains unfixed.
  And just to confirm something I asked about previously: the bug (or "design flaw", or "omission", or whatever you want to call it) exists in the following versions. I believe this is a complete list; if there is a point revision anyone is aware of that isn't on this list, please post a reply with the version number(s).
  7.6.0 (*bug introduced)
  7.6.1
  7.7.0
  7.8.0 (*partial improvement)
  
  We'll keep our fingers crossed that the app developers are continuing to work on this issue. And to Helen and any of the other GM assistants that monitor this thread:
  We'd all love to see a post from one of you when your development team officially and finally signifies the bug has been fixed. The release notes with each version never specify exactly which bugs are being fixed--we have no way of knowing whether or not any specific version is intended to fix this or any other known problem. Thanks!
  - Shea
    New Contributor II
    7 months ago
    Excellent info. I have and plan to continue calking OnStar to get discounts or free month credits until the EV Charging status and controls are returned to the app, as it is not worth paying the full monthly fee without those features. I encourage others to do the same to apply gentle pressure to get these features back.
unglaublich
New Contributor
7 months ago
Hi - I hope that is the case - I really do not care about fule level and oil life in the app, but EV charging status is needed every day since the battery is so small ...
If it cannot be fixed I will cancel my OnStar etc. subscriptions since it does not provide any value to me. No idea who is guiding Chevy in their software development these days, but NOT a good job. After eliminating Apple Car Play in new Chevy models, I would not consider buying a GM car anymore.
- Advisor_Helen
  Moderator
  7 months ago
  We would be more than happy to further document your feedback and take a further look into your account details moving forward. Please do not hesitate to send us a private message if you continue to experience concerns with the mobile app and your Vehicle Status. Just select the envelope icon at the top right of your screen to get started. When creating a new message, please be sure to enter Advisor_Helen to get connected directly to me.
jlanter
New Contributor II
6 months ago
Well, unfortunately, my optimism has evaporated. Things don't look good.
Version 7.10.0 of the myChevrolet app was released in the Apple App Store circa June 10. Unfortunately, it still doesn't fix the problem we're all having. To review:
7.6.0: bug introduced
7.6.1: bug unfixed
7.7.0: bug unfixed
7.8.0: bug unfixed
7.9.0: bug unfixed
7.10.0: bug unfixed
I just now (7:00 PM EDT, 6/17/2025) sent an email to OnStar, reminding them of their phone call stating that the fix was expected at the end of May. I also told them that the 7.9.0 release on 6/3 and the 7.10.0 release on 6/10 did not fix the problem. Here is the (wholly unacceptable) response I received.
Dear JEFFREYLANTER,

Thank you for contacting OnStar. You have submitted an email response to a closed case.
For further assistance, please contact us by dialing 1.888.4.ONSTAR (1.888.466.7827) or by pressing your blue OnStar button.
Be safe out there!
Thank you,
Agent
OnStar Technical Support
Phone Number: 1-888-4ONSTAR 1-888-466-7827

This is an unmonitored mailbox – Please do not reply to this communication
So, my case has been closed and to re-open it I'm going to have to call them. This is the most egregious customer service I've ever experienced. I'm now moving toward everyone else's conclusion, which is that GM really doesn't care about Volt owners, and we're essentially screwed.
After I've settled down and got my temper under control, I'll call OnStar and see what's left to do. Ideally they should re-open the case since it was never resolved, and I never agreed to its closure. If the phone call I received back in mid-May was their "solution" and the reason why the case was closed, I'm going to be livid.
Curious: has anyone tried approaching their dealer and raising a stink about this? If we approached our dealers and threatened never to buy another GM product as a result of this debacle, is there any chance one of them might try to intercede on our behalf? Are there even any channels a dealer can pursue, or are they every bit as much out in the cold as regular customers when it comes to OnStar/app support/customer service?
- Shea
  New Contributor II
  6 months ago
  Ugh, yeah sounds like I am going to be calling to re-open mine as well. In addition, my plan is to call OnStar and get a refund for each month this isn't fixed because I won't pay for a non-functioning app and broken promises to correct it. I'm not sure if a dealer has more pull, but enough customers calling and demanding refunds is voting with your dollars; the strongest signal we have in our capitalist society. I encourage all Volt owners to do the same!
jlanter
New Contributor II
6 months ago
More information...
Since either the v7.9.0 update circa June 3, or the v7.10.0 update circa June 10, I have now lost the functionality of receiving notices when my Volt begins or completes charging. Some of you might recall from earlier posts in this thread that many users (myself included) who had configured the app to notify them when charging is complete were able to tap on the notification message and be taken to a hidden "Charge Management" screen that showed the state of the traction battery. It appears that this functionality has become broken (or has been removed) in one of the two most recent updates.
Also, I called OnStar on Friday to have my initial case re-opened, since the problem IS NOT fixed, and I DID NOT consent to having the case closed. Instead, the OnStar representative transferred me to an "EV Concierge", someone whose title is a "Tier 2 Advisor". This woman opened a new case for me, and quickly pointed out that my account is subscribed to the most basic "Connect" package, and that it was felt that by adding something called the "EV Access Plan" to my account, this would somehow enable the missing EV functionality in the app. The EV Access Plan was added to my account on Friday, June 20, and confirmed via email at 3:32 PM EDT. Unfortunately, I have logged out of the app and back in, as well as deleted and reinstalled the v7.10.0 app. As of 11:00 AM EDT on Saturday, June 21, this has made absolutely no difference and the problem persists.
I'm curious to know if anyone else is running the v7.9.0 or v7.10.0 versions of the app and if you are still getting the charging alerts, or have they stopped working for you as well?
I've sent an email back to the Tier 2 Advisor with my current status and screen shots of the problem, and I've expressly asked if it's possible to loop in a member of the actual app development team to comment on this issue. With the disappearances of the charge notifications, it sure does feel like they're actively removing support for the Volt, but it would be nice to get an authoritative statement one way or the other from someone directly involved in the app development.
More news as events warrant...
valeriub
New Contributor II
6 months ago
I already cancelled. new app is garbage!
- Advisor_Ahmed
  Moderator
  6 months ago
  We understand how difficult it can be when apps are not working like they should. That is not the experience we want for our app users. Our team would be glad to look into this for you. Please send us a private message, so we can look into this further. Just select the envelope icon at the top right of your screen to get started. When creating a new message, please be sure to enter Advisor_Ahmed to get connected directly to me.