Forum Discussion
2024 Cadillac Lyriq No Longer Works w/ MyCadillac App or OnStar
I have a 2024 Cadillac Lyriq that has stopped communicating with the MyCadillac app. The remote start features no longer work. OnStar is not working correctly either. I have tried a soft reboot of the infotainment. I have tried a hard reboot by disconnecting the 12v battery. I have tried uninstalling and reinstalling the MyCadillac App. I contacted OnStar and they said they would escalate to level 2 support - but no one has gotten back to me. You can see in the app that it hasn’t successfully communicated with the car in 6 days.
What are other things I can do? I feel helpless and without any support. It’s deeply disappointing having a 2 year lease on an expensive vehicle that is less than 3 months old and doesn’t work as advertised.
6 Replies
I had an error code 308 when attempting to use the charge app on my 2024 Lyriq. On star instructed me to log out of the MyCadillac app on the car. Now I cannot log back in on the car. The representative had me restart the infotainment system and several other actions. None of it worked. I was supposed to get a call back from a higher level support but it never happened. So I called onstar back and the representative said I’d have to go back to the dealer. I have had the car for 2 weeks now and it has been in the shop for 5 of those days already…now back again??
Any ideas on how to fix this is welcome…We appreciate you bringing these difficulties getting logged in and reconnected to your 2024 Cadillac LYRIQ in the app, @Pawisepe. Our team recognizes how frustrating situations like these can be and would like to learn more about this recent experience to assess how we may best assist you towards a satisfactory resolution. At your convenience, our team kindly asks that you send us a private message with these details, as well as your OnStar account number and/or VIN to best move forward with this support. Just select the envelope icon at the top right of your screen to get started. When creating a new message, please be sure to enter Advisor_Jack to get connected directly to me. We're just a message away. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement: https://www.gm.com/privacy-statement
I have the exact same problem right now, with my brand new Lyriq, have been on the phone with OnStar 5 times and they still keep saying the same thing, tech will get back to you in 3-5 days. 7 days later they still say 3-5 more days??? Did this ever get resolved for you and if so how.
They hard reset my OnStar unit remotely, this fixed the connection issues, sounds like you have the same thing.
We do understand the frustrations associated with ongoing delays. Thank you for bringing these mobile app concerns to our attention. If you do not receive a call back related to your case, our team here would like to help in any way that we can. We can make any available updates and request contact on your behalf. Please feel free to email socialmedia@gm.com with ATTN: OnStar Community/MPN389 in the subject headline.
We greatly appreciate the details you have provided. Our team regrets to hear of any miscommunications with our support team. We would like to take a further look into your account details on our end and make any updates to your case moving forward. So we may, kindly email socialmedia@gm.com with ATTN: OnStar Community/Lehm714 in the subject headline. We hope to hear from you soon.