Forum Discussion
2023 Silverado not communicating with MyChevy app
My Silverado hasn't communicated with MyChevrolet app in 18 days. I've restarted app, signed out and in, and also uninstalled and reinstalled the app. The old information comes back again.
7 Replies
I'm also experiencing the same issue with my 2023 Silverado. I can unlock/lock and remote start from the app but vehicle status hasn't updated. I've tried the power cycle as well as reinstalling the app etc. to no avail.
I've contacted Onstar in the vehicle who told me they were elevating my issue to level 3, but I haven't heard back from anyone.
Thank you for bringing these difficulties with accessing your updated Vehicle Status information within the app to our attention. Our team values the satisfaction of our loyal OnStar Members and would like to learn more about these concerns to assess how we may best be able to assist our internal technical team with restoring these features on your behalf. May we ask whether the LED light next to the OnStar hardware in your 2023 Chevrolet Silverado is illuminated green when operating the vehicle? This information allows us to locate your case, as well as determine any additional next steps. When you have a moment, please send us a private message with this information, as well as your OnStar account number and/or VIN to proceed with this assistance. To send us a message, just select the envelope icon at the top right of your screen to get started. When creating a new message, please be sure to enter Advisor_Jack to get connected directly to me. We'll be on the lookout for your response and hope to hear from you again soon. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement: https://www.gm.com/privacy-statement
Thank you for bringing these difficulties with your app not communicating the current vehicle status information of your 2023 Chevrolet Silverado to our attention, Kevin. We recognize how important this information is to your experience and would like to learn more about this concern to best assess how we may be able to assist with resolving this trouble. Is the Vehicle Status information the only area of the app that you're experiencing concern in? Additionally, we'd like to ask whether the LED light next to the OnStar module in your vehicle is illuminated green when the vehicle is running? These details will give us a better understanding of where any errors are originating? Once you've had a chance to verify this information, our team kindly asks that you send it to us here so that we may continue troubleshooting this together. We hope to hear from you again very soon.
I have verified that the green OnStar light is on while the vehicle is running. I believe the updating of vehicle status is the only area of the app not working. There have been many occasions of the vehicle not starting from the app but that issue isn't constant.
We appreciate you getting back to us so promptly with this additional information, Kevin. Our team is glad to hear that your OnStar hardware appears to be functioning properly. As a next step, we'd like to run through one more troubleshooting step before consulting with our internal technical team for additional insight. When you have a moment, we kindly ask that you complete a Power Cycle on your vehicle to see whether this allows your Vehicle Status information to update. Our team has attached the instructions for this process below. Once completed, please let us know whether this trouble persists so that we can move forward with additional support. Our team will be on the lookout for your response.
Detailed Power Cycle Process Steps:
Note: If vehicle is not currently running (engine on, ignition on), the customer will need to start the vehicle and run for at least 15 seconds (30 max).
Note: Only to be used, when safe for the customer to do so.
- Enter the vehicle and turn ignition on
- Move vehicle to an open, uncovered area, if not already
- Vehicle should run for at least 15-20 seconds
- Shut off vehicle
- Remove Key from ignition or Press start/stop button
- Open the driver’s door
- Only if Safe to do so, customer to exit vehicle
- Key FOB must also exit vehicle
- Close Driver's door
- All other doors, hatch, liftgate should also be closed
- Lock vehicle doors using Key FOB
- Key FOB must be outside of vehicle
- Critical Step: Wait at least 15 seconds (Max 30)
- This allows time for the OnStar unit and other electrical systems to turn off
- At a minimum, the OnStar unit needs to turn off
- Re-Enter the vehicle and turn ignition on
- Move vehicle to an open, uncovered area, if not already
- Vehicle should run for at least 15 seconds
- Retest
- Enter the vehicle and turn ignition on