Forum Discussion
After service tow reimbursement
My car broke down. Before I could make any arrangements the business I was at had the car towed away. I want to send OnStar Guardian the bill for reimbursement, which an advisor said I could do. However, I can't find any information on how to do that. I tried using the online chat and they couldn't answer me. If a vehicle is disabled and it is towed by a business who just wants the car off their property or the car is obstructing others, or if I'm stuck on the road and the police call to have it towed because it's unsafe to other drivers, how do I submit a claim to OnStar Guardian for reimbursement?
7 Replies
I have a similar situation, except the tow services sent out by GM didn't have the proper equipment to tow my truck, and the second tow service took over 2 hours to confirm. 3 hours into the ordeal, I had arranged for a local tow company to tow my vehicle. I finally received a confirmation call from the second tow company after the one I arranged, had already loaded my truck on their flatbed and was en route to drop it off at the dealership. The last GM roadside representative I spoke with indicated I could get reimbursed for the towing services but I did not get the details.
We appreciate you providing us with these roadside assistance details. Our team would like to learn more about your experience and assist in any way that we can regarding available reimbursement options. Please email us more information to socialmedia@gm.com. Be sure to include ATTN: OnStar Community/dtucker1989 in the subject headline. We will keep an eye out for your reply.
I'm looking for the same info. Finding an email address to ask questions is non-existent as is the chat bot that was no help. My car was also towed by police before I was able to address the situation. This should be pretty transparent. Was it addressed for you @defleppard11 ?
We appreciate you coming to us for assistance with this claim. Our team regrets to hear of the inconvenience that this situation has caused you. We would be happy to look into how we may be able to assist you with this matter. If you would like, please send us an email with these details to socialmedia@gm.com with, "ATTN:OS Community/asmyhugh," in the subject line. We'll keep an eye out for your message.
I did send a message to that email yesterday. No response as of today.
Thank you for providing our team here with these details. Moving forward, we kindly ask that you send us an email to socialmedia@gm.com with ATTN: OnStar Community/defleppard11 in the subject headline. We are more than happy to help to the best of our abilities regarding your requests.