Forum Discussion
Vehicle Status wont connect
My name is Kevin. I have a 2016 Chevy Impala LTZ VIN 1G1145S37GU164659. App hasn't connected to my car in over 3 weeks.
3 Replies
Similar situate. I had it working. Canceled service due to sale. Sale flopped. App and web browser shoe not connected though my truck’s settings show it is active.
We understand how frustrating these concerns must be for you. Our team would be glad to connect and take another look. Please send us a private message to OnStar_Support with more details about what you are experiencing. Just select the envelope icon at the top right of your screen to get started.
Thank you for reporting this concern, Kevin. We would like the opportunity to assist and get your app functioning as it should again. Please send us a private message to OnStar_Support so we can look into this further. Just select the envelope icon at the top right of your screen to get started. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement: https://www.gm.com/privacy-statement.