Forum Discussion
Remote Start No Longer Allowing to Set Climate Control Temperature
I have a 2024 Chevrolet Silverado 1500RST
I updated the app today on my iPhone which has the most recent iOS. When I use the app to remotely start my vehicle it no longer allows me to see or set my preferred temperature.
🤒 have restarted my phone and also saw a post recommending that you go to controller la within the app and select vehicle settings to turn on the option to remotely set the temperature. It shows o have an unlimited data plan, allow hotspot access is on and it shows my WiFi name and password. Nothing about setting temperature.
The temperature option was available before the update.
please advise.
thank you so much!
35 Replies
Same issue which I noticed on 5/16 with my 2023 Buick Envision. I’ve tried uninstalling and reinstalling the app as well as trying all of the other GM apps to log in and set the temp with remote start to no avail. I’ve opened a ticket as well with OnStar so hopefully we get our issues resolved. Glad to know I’m not the only one experiencing this. Definitely an app issue.
Seriously, GMC? You took this feature away? What's wrong with you? Have you lewrned nothing from the debacles of BMW? Taking features away from customers - especially when you somehow think your trucks are worth $80k,is a fool's errand. You'd better put this back. Between this and your crap L87 engines, you sure don't have a good image right now. Why would you voluntarily make it WORSE?! Morons...
It’s funny I didn’t even know this option was there and then I found it and then within a week it got removed
I called they removed it. Stupid.
Our team regrets to hear that you've run into difficulties with this latest app release, @Rgood511. We understand how the unexpected loss of these features which you loved and depended on can be frustrating and sympathize with your current dissatisfaction. The satisfaction of our loyal OnStar Members if of the utmost importance to us. Our team was able to locate your case with our internal technical team. It can be referenced by #: 53402165. They're currently conducting further investigation to identify the best path towards restoring these features for you. You should expect to hear back from them very soon with the next best steps. If you should not hear from them, please don't hesitate to follow up with us here for additional support. We're only a message away and always happy to help.
Mine has done the same thing so what is the fix for this not a happy chevy silverado 1500 3.0 owner right now and they on star guy i talked to today said that my module was not compatible witch sounds like a bunch of BS to me i mean it was and now it is not WTF
There is no "fix it". GM is a bunch of theiving communists. They charge $80k+ for a vehicle, sell it with options, then disable them after you buy it. Welcome to the new world order and bow to your communist overlords.
I have a 2025 silverado LT my temperature control used to be in the mychevrolet app now after I got my car back from dealer tried yesterday morning and I can't control the temp eather? Why? This was a big deal and very helpful if I want to start my truck through the app!
We appreciate you bringing this difficulty with your app's Remote Command features to our attention, @bradleyjohnston. Our team understands how important these functions are to your OnStar experience and would like to learn more about this to better assess how we may assist you with ensuring that they're restored for you as quickly as possible. As a first step, we kindly ask that you try uninstalling/reinstalling the app on your device. If these concerns persist, please don't hesitate to send us a private message for further assistance. Just select the envelope icon at the top right of your screen to get started. When creating a new message, please be sure to enter Advisor_Jack to get connected directly to me. We'll be keeping an eye out for your response and hope to hear from you again soon.
I don’t understand why you would be telling someone to that you were going to get it fixed and people are saying to uninstall or reinstall the app. I just got off the phone with customer service and they said that they have turned that function off for right now with the latest update I let them know that I am also very upset at that because I love that feature And we are paying for a service and you give us a new feature and then you take it away.
I have also been affected by missing the ability to control my climate through my app recently. I only purchased my 24 Tahoe vehicle 3 months ago and I actually am loathing this vehicle, which is sad for it's price and lack of features. As much as I'd love to get rid of this vehicle, I'm stuck with it, so the least you can do is bring this feature back.
It's bad enough I have taken it to the dealer twice because the emergency alert and brake feature does not work on the vehicle. It alerts but will not brake. I am about to send a legal letter to GM. My 2019 suburban has more safety features than this new expensive useless vehicle.
I have a 2025 Chevy 1500 LT that was purchased in May 2025. After the latest app update, I also lost the ability to control the temperature settings when utilizing the remote start feature in the app. I have uninstalled and reinstalled the app, and still have negative results.
They have permanently at least for now removed the feature according to OnStar when I called them you will not get that back anytime soon. I explain to them how **bleep** stupid that was.
Agree very stupid makes the app obsolete now for me other then for rare niche uses was nice to set the climate cause its still relatively cold where im situated when getting up at 4am for work and then blazing hot when off in the afternoon was nice to be able to control that remotely....
Having the same issues, with locating a command for the temperature adjustment on the app. This is really bad to have removed this, especially with the season change. Worse of all, no communication.
Will this issue be resolved?Start the car with the app. Once it starts, tap the start button again and set the temperature.
Nope that dont work for the app only option is turn Vehicle off like in picture.
Thank you for bringing this to our attention, Bradley. If you would like our team to look further into your climate control concerns, please send us a private message to OnStar_Support with more details. Just select the envelope icon at the top right of your screen to get started.
Ok, All. Do this.
Start the truck remotely with the app. Once it starts, tap the start button once. Select the desired temperatureThe control for that isnt there doing that! Trust me and others have tried that.