myChevrolet App and Online (chevrolet.com) App Issues

Question

Longtime continuing issues with myChevrolet app:

1. Controls > Vehicle Settings > Media > My Radio Favorites:

- Adding a "Favorite" from the app, clears settings in the vehicle. ie. Changes ALL favorite station settings from edited text back to station numbers. LONG TIME ISSUE. I have submitted MANY cases!!!

Longtime continuing issues with myChevorlet app AND online (chevrolet.com) app:

- Wi-Fi Hotspot data very inconsistent. WiFi Hotspot works just fine in our vehicles. Data in mobile and online apps are VERY inconsistent.

Regards,

Loren Schoepke

advisor_pat · Answer

Hi Loren,
We’re sorry to hear about the ongoing concern with the myChevrolet app and online services. To assist further, could you please email us at socialmedia@gm.com? Include ATTN: OnStar Community/ljschoepke in the subject line, and we’ll work with you to address these concerns with your radio favorites and Wi-Fi hotspot data.
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Thank you for bringing this to our attention, and we look forward to assisting you.