Forum Discussion
Alexa skill for My Chevrolet no longer available
I use a routine on my Alexa device to open my garage door and start my vehicle daily while getting ready to leave for work. Within the last week, I noticed that I wasn't getting prompted for my PIN to start my vehicle, and getting a message from Alexa that it couldn't connect to My Chevrolet. This has happened before and I would just have to re-link my account in the Alexa app. When I tried to do that, it appears that the My Chevrolet skill is no longer available on Alexa. Has it changed to something else?
50 Replies
Advisor Jack. Simply repeating the company line does g assist. It just frosts people all the more. Just saw your post when I can online to say that every Morning that I can’t use this skill convinces me more that a GM is not in my future. And I’m also considering dropping g my less useful OnStar package.
Yeah, just noticed this yesterday as well. I loved being able to start my truck just talking before leaving in cold weather. I can use the app on my phone, but I really liked using Alexa.
The Amazon Alexa skill for the vehicle mobile app will not returning to vehicles. That being said, Members can still use remote commands to perform the same functions that were available via Alexa, with an active eligible service plan. If you have any additional questions, kindly let us know.
Absolutely the WORST decision! What other car company would go BACKWARDS and remove a convivence feature in this day and age because "our customers prefer it", Pahleeze! My next purchase will not be with GM.
I’m so disappointed in Chevy…. This was a great perk to have… thanks a bunch! First CarPlay and now Alexa…. Next vehicle will not be a Chevy or GM product. You’ve taken All my functionality that I use away. Even Maserati has a skill… seriously GM!
I’m very disappointed to find out that this Alexa skill is no longer available. No one from GM or OnStar asked my opinion. I used the skill to start my vehicle before I went to work especially in the winter. I had no idea there were plans to end this skill.
I recently realized something when i read a follow up post on this thread. I've been a loyal Chevy Silverado owner for years., but on my previous vehicle purchase, I considered switching to a different brand, but when I discovered they didn’t offer a remote start feature as seamless as Chevy's Alexa skill. I stuck with what I knew and got another Silverado.
However, for my next vehicle, I might rethink my options.
Interestingly, I noticed that the Chevrolet website no longer mentions the Alexa Skill, except in cached search engine results. The GM site still lists it here: Amazon Alexa and My GMC App. Of course, now that I’ve pointed it out, they might remove it too!
We appreciate your feedback and sentiments about how you enjoyed this feature in your Chevrolet Silverado. As we mentioned in an earlier post, OnStar has discontinued the vehicle mobile apps Skill feature for Amazon Alexa-supported devices. Our goal is to provide our members access to OnStar, wherever they are. We found that our members prefer to use remote commands in their vehicle mobile apps. In response, we’ve decided to end the Alexa Skill for the MyChevrolet app. With this, the Alexa Built-in will not be sunsetting, and all in vehicle functionality will remain the same. Only commands from your home to your car will be sunsetting. That being said, Members can still use remote commands to perform the same functions that were available via Alexa, with an active eligible service plan. If you have any other questions at this time, we would be happy to help.
I bought a GM vehicle yesterday and the dealer told me I can start my car with Alexa. Apparently, GM not only failed to inform their customers, but their dealers are also in the dark. And I do not believe the BS line that customers prefer to use the app to remote start. Why don't you just tell the truth and admit that GM doesn't want to spend the money to support the alexa skill any longer? Customers be damned. As a 41 year employee (retired) and customer of GM, I am not only disappointed with this, but am embarrassed at how little GM thinks of their customers.
What a complete BS response, don’t pee on my leg and say it’s raining. You did not have bunch of GM owners that fundamentally took exception to using Alexa to interact with their vehicle, you just removed a service in the hopes the folks it mattered to would be a minority and you could keep charging the same month fee.
I was already annoyed paying for a service Ford offers for free (with far fewer bugs) so now GM takes away a fundamental feature I used the most. No sense in keeping Onstar now. I’ll be calling to cancel this afternoon.
This Alexa skill was literally the reason I decided to go with paying for OnStar when I purchased my vehicle. When it’s cold in the winter I ask my home Alexa device to start my car from either my bed or while running around getting dressed/doing my hair, etc for work and don’t have time to stop what I’m doing to take my phone out…..go into an app…..long hold a button just to get my car to start.
I could do it faster with my key fob if I have to do it with my hands. I guess I no longer need to pay for an OnStar subscription
Today, I received notice that my OnStar price is increasing $3 per month. More money. Fewer services. My dealer has worked very hard to sell me this vehicle and to maintain it, and to earn my trust. I trust my dealer implicitly. Apparently, however, GM does not give a care for that. When the time comes for me to buy my replacement vehicle, I will be sure to stop by and to thank them, and to explain why I will not be buying GM again., and to explain why I will not be buying GM again.
