Forum Discussion
Introducing Myself
I am the new owner of a 2022 Bolt EUV. Love the car! But have been having issues getting the MyChevrolet app to load diagnostic data, map data, and execute remote commands like start and door lock. OnStar support has been poor thus far, I am on my second "Work Ticket" # after the first one just disappeared. On my own I have used AI (Perplexity) to identify a known problem with the Telematics unit which may be the cause. I am waiting for my OnStar rep to get back to me and expect he will refer me to a Service appointment for them to verify the Telematics failure and order a new one, which apparently are on back order. I found the SMS - No Connectivity thread in this forum to be very helpful. Cheers!
Update to my lack of SMS connectivity between OnStar, my vehicle and MyChevrolet app. As of yesterday, after wasting the time of my local Chevrolet service team to check out the telematics of my car (based on the instruction of one of the many OnStar advisors to take it in to service), OnStar finally, finally (third new "Case" had to be opened!) got me in touch with a genuine tech guy, who actually was sitting at a network interface console and able to actually see what was happening. He reset two network settings related to IP addresses and Voila!, everything just worked fine.
My consternation persists, however, as I simply cannot understand the business model underlying the OnStar enterprise. How is it rational (in the economic sense) to create 3 cases over 2 months involving multiple calls to their own staff, the misuse of GM staff at the dealer and the service department, not to mention my own time and loss of any chance to sell me a premium OnStar contract? If there is an actual manager anywhere reading this, think about it! Geeez!
Congratulations are in order for the purchase of your new 2022 Chevrolet Bolt EUV. Our team is glad to welcome you to the Chevrolet and OnStar families. We regret to hear of the difficulties you've been having getting updated data and performing remote commands in the app and would like to help look into this further with you and those already investigating these troubles on your behalf. When you have a moment, please send us an email at socialmedia@gm.com, with, "ATTN:OS Community/SlewpJB," in the subject line so we can locate your message. It is important to our team that you get the most out of your Chevrolet experience. Additionally, we're glad to hear that you've found our community here to be a helpful resource. Our team appreciates your ongoing feedback and will be monitoring our inbox for your message.
In reply to your email query this morning, “Did you get the answer you needed?“ No, there has been no progress. I did receive a call back from Zach, my most recent OnStar advisor, who acknowledged that no one had touched the case for a week, and that he knew for a fact that the problem persisted, and he wanted just to assure me that they had not forgotten me and that I should be patient for another week or so. I shared with him my suspicion that there was a known defect in the Telematics Module and he said it was premature to take the car into Chevrolet service, they were still continuing to review the problem from the network side.
Update to my lack of SMS connectivity between OnStar, my vehicle and MyChevrolet app. As of yesterday, after wasting the time of my local Chevrolet service team to check out the telematics of my car (based on the instruction of one of the many OnStar advisors to take it in to service), OnStar finally, finally (third new "Case" had to be opened!) got me in touch with a genuine tech guy, who actually was sitting at a network interface console and able to actually see what was happening. He reset two network settings related to IP addresses and Voila!, everything just worked fine.
My consternation persists, however, as I simply cannot understand the business model underlying the OnStar enterprise. How is it rational (in the economic sense) to create 3 cases over 2 months involving multiple calls to their own staff, the misuse of GM staff at the dealer and the service department, not to mention my own time and loss of any chance to sell me a premium OnStar contract? If there is an actual manager anywhere reading this, think about it! Geeez!