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Super Cruise
Ask questions and find answers about Super CruiseOnStar Support Topics from OnStar Subscribers
I want my service I paid for
This is now Dec.8, 2025. How do I talk to a supervisor at onstar? I signed up for the cyber monday and black friday deal for 50% off the on star package for a 1 year "connect service". I got an email receipt accepting the terms which cost me $74.50 at checkout after they automatically took off my 50%. My service was turned on my app had worked for the services. The next day however, the service was turned off. after contacting on star, the rep could not tell me why it was turned off. They actually said that they think my credit card was denied. We called the credit card company and they said it wasn't denied. I called back again and they told me without having a code, they couldnt fix it, but I never need a code,, it was discounted during checkout automatically! They told me that the only thing they could do was to give me a 3 month service at aa 40% discount. I accepted that purchase for now. So, after I talkes with my wife, we decided that we still want the 1 year service we paid for and actually had that first evening! Now after repeatedly calling and asking to speak to a supervisor, the put us on hold for hours at a time and now, 5 times have been told that the supervisor will call us back, and we dont ever call! The reps tell us that they dont have any direct lines for us to call and the supervisors or nobody has voice mail to leave a message. I could not find any other phone numbers to call except for 877.466.7827. i've used my onstar button and then they'd tell me somebody will call me back.And they call me back on my phone from g, m, and then I get the same runaround. Simply put, I paid for and have a receipt for a discounted 1 year service and had it for 1 night and then had it taken away and cant speak with anyone to have it restored. Do he supervisors even exist? Is there a GM corporate member that can help? What is going on here?Recent Support Has Been Lacking
For 9 years I have owned a business renting passenger vans. I found early on that the best options for me was the Chevy Express vans. They allowed me to lock and unlock the vans and track mileage/fuel and oil change intervals in the application. I also used WiFi in all the Chevy vans in my fleet. This allowed me to remotely access my vehicles at our Tennessee location and be able to open the vehicles for our clients at their scheduled rental time. This worked flawlessly up until the last year or so. Recently I purchased a 2024 Chevy Express and at the beginning of my purchase I added the vehicle to my app and I was able to use the lock and unlock feature for a short trial period of 1 month (Used to get 3 months I think). I called and asked that this feature continue and that I wanted to purchase it. Now I am being told the vehicle is not compatible. I had them start an escalation case (#82562220) and the assured me someone would contact me soon. Over two weeks passed and no call. I reached an advisor who told me upon review they determined that my vehicle is incompatible. How can it be incompatible when I just used it for a month? I am not sure what has happened but it appears that there are packages being offered that leave vehicles like mine out of being able to use the features I need because they don't work for the other bundled packages. I can't seem to get anyone intelligent at ONStar who can help me. Now I'm wondering should I cancel all my business and find another product. Has anyone experienced this?Onstar Module Needs Replaced
I have a 2023 GMC Sierra 1500 Denali that I had to take in for a dealer for them to tell me the OnStar Module needed replaced. My vehicle is over the 36,000 miles so they quoted me close to $750 to fix it. This $80k truck is only a year and a half old! Mileage should have nothing to do with this part. How is this not something that is covered by GM and/or OnStar? Especially after reading about so many other brand new trucks having this issue.OnStar Module Broke
Brought my 2023 Yukon XL with 38K miles in to fix a recall and when I got it back now my “telematic control module/OnStar module” is broken and needs to be replaced. Dealer is telling me it will cost $900 and they have no idea when the part would even be in? This is ridiculous, not only should I not have to pay for this, but it shouldn’t have broke and if it needs fixing it should be done immediately.Onstar Module
Hi I’ve purchased a Chevy Equinox LT in March. I’ve been very happy with it until last week(11/20/25). I was trying to start my car on app and was getting an error saying it can’t connect. I made an appointment to coming in. Before was able to get there my car wouldn’t start. I had the car towed to dealer Middletown NJ. They said I need a new Onstar module and it on back order with no ETA.Account locked to Mexico
I bought my vehicle NEW and have never had an OnStar account until this vehicle, 2026 Chevy Trailblazer RS. Somehow my account is locked to Mexico and nobody can seem to fix it, even if i set up a new account with a new email my account is locked and it says it ineligible to migrate to the new email. I really think my sales person messed up my account, he was the one who originally set it up, and he was struggling with it from the start.