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Vehicle Mobile App

Find FAQ and support for the myChevrolet, myBuick, myGMC and myCadillac mobile apps

OnStar Support Topics from OnStar Subscribers

WiFi Hotspot and my Onstar Experience
new Blazer eV in 2024. At first, none of the apps worked and the google connection came and went. Called onstar on the day no got the car, was told I had to wait 4-5 business days. I did, level one couldn’t fix it, said i had to wait 4 - 5 business days. I took the car back to the very helpful dealer and got a loaner whilst they dealt with it. eventually got everything except the hotspot working and to be honest I gave up having to deal with a service that calls you back when you may or may not actually be in or near your car. fast forward to the first service, decided to try and get it fixed. Support told dealer to update the software, but that i had to call on start to initiate it. I did, Onstar said the dealer should do it! Dealer is super helpful, so service manager and myself called Onstar together….40 mins later, they determine the update hasn’t worked and raise it to level 2. 4 days later, get the call, they can’t fix it, escalated. Week goes by, I call, they say case has been closed….open it again. Three weeks go by, I call, say it’s been escalated you should have received a call…..all they can do is open a new case, 4-5 days to get a call back. I’m still waiting. who on earth designed a system that the dealer can’t deal with, they call you back at some random time hoping you're near the car, and then it takes 4-5 working days every time they can’t fix it if you’re lucky. So still not working, 18 months after i got the car…still waiting. This is my 5th Chevy in a row, and will be my last unless they go back to apple car play. nice car, onstar has ruined it for me.
Paul1
New Contributor
2 days ago Place Vehicle Mobile App
0likes
5Comments
Guardian
I want to cancel Guardian
aemarin1980
New Contributor
5 days ago Place OnStar Guardian App
0likes
1Comment
Blank log in screen in myChevrolet app
I recently bought a 2025 chevy silverado and have been trying to log in to the myChevrolet app. I have downloaded and deleted the app from my iPhone several times. What occurs is that when I click on the Log in or Create Account, the splash page that opens up does not show any icons or fields or anything. The page is completely blank. Any help on resolving this issue would be appreciated.
winterIScoming
New Contributor
5 days ago Place Vehicle Mobile App
0likes
1Comment
MyCadillac app won't open after it's been closed
Once I open the MyCadillac app and then close it, it will not open again unless I go into the "App Info" screen and "Force Stop" the app. The is on a Samsung phone. I know of at least one other person that is having this same issue. My car in an Escalade IQ and his is a Lyriq.
TopDogSWMI
New Contributor
5 days ago Place Vehicle Mobile App
0likes
1Comment
MyChevrolet App Vehicle Status/Info Not Updating
My vehicle status, i.e. tire pressure, fuel level, miles, trip info, etc., has not updated in over 3 weeks. I've deleted/reinstalled the app, had a new signal sent, all of the things I've been recommended to try. None of these have worked. Please help!
EBlazer21
New Contributor
5 days ago Place Vehicle Mobile App
5likes
36Comments
MyGMC app not updating vehicle status since OnStar had to refresh my wifi signal a week ago.
I have a 2024 Sierra 1500 and my vehicle status has not changed since OnStar had to refresh my wifi signal in my truck 7 days ago. I don't know if there are any similarities but the vehicle stopped updating after the refresh. I have already done the power cycle of the truck (run for 2 minutes...off for at least 2 min...sign out of the MyGMC app and back in...have also uninstalled and reinstalled several times). I also have another vehicle in the app and it is updating just fine. The link seems to be the truck but not sure.
BigErn8794
New Contributor
6 days ago Place Vehicle Mobile App
6likes
66Comments
Climate control from app
I have a 2025 GMC 1500 Sierra Denial Ultimate and I not sure why I can not control climate controls from my app, I have installed the app updated the app signed back in and still no climate controls on the phone , I have read on here that it was taking off when Google was put in the software but I also read on here that GM fixed that and now it works but I cannot see it on my app so not sure what Im not doing right or what's happening and suggestions? Thanks Jeff
zane310
New Contributor
7 days ago Place Vehicle Mobile App
1like
10Comments
Loss of signal or connection problem
Hi my name its Alan, I have a 2024 Chevy Trax, and since then, I've had a few issues with losing OnStar and Wi-Fi signals. When this happens, it also loses Bluetooth signal. I took it to the dealer in May of this year, and they had updated the software. However, I'm still having the same problem. What do I do? Thanks...
AlanG
New Contributor
11 days ago Place Vehicle Mobile App
0likes
0Comments
Remote climate control still missing
I have a 2025 Sierra Elevation. When I got it in April, remote temperature control was available in the app. Now it's gone. I have had a ticket 68838346 open with support since 6/17. After gathering information via email, I was told a support engineer would be in touch via phone. I have heard crickets since. I have followed up via email several times with no response. Can I get some help here please?
tlennon
New Contributor
11 days ago Place Vehicle Mobile App
0likes
1Comment
mybuick app vehicle status stopped updating after onstar plan change
I tried updating my onstar plan and my vehicle status stopped updating. I can still start the car remotely but when I go into vehicle status, it says last update 4 days ago. The same exact day I tried adjusting my plan. I think something happened on the onstar side because there were some issues when I tried adjusting my plan and it may have caused some sort sync issues. I've tried the standard troubleshooting steps. Clear all app data for the app on my phone (Galaxy s24 Ultra), reinstall, resign in. The car has been driven since then and since I can still start the car from the all, the app seems to be connecting with the car just fine. But the car is not able to send updated information back to the app. I believe the cause of this issue stems from my interaction with the onstar agents when I tried switching my plans. Background: I had the remote access plan and wanted to try the connected vehicle plan. I noticed the connected vehicle plan included in vehicle apps like Spotify and Google Assistant. I thought that would be great to try. I could have apps in my car instead of relying on my phone. Little did I know that my vehicle was not even capable with in vehicle apps ( no apps icon in the infotainment screen). I have a 2020 Buick Encore GX Frustrations with onstar: I call onstar by pressing the blue button and tell them that I'm interested in the connected vehicle plan. I tell them that I saw it included in vehicle apps and wanted to try that. I mention that I didn't have an app icon on my infotainment screen however but assumed once I got the plan the apps icon would show up through an over the air update. The operator tells me after we upgrade my plan, everything will show up in about 10 to 15 minutes. I tell them to go ahead and switch the plan to connected vehicle and hang up. An hour passes and nothing is updating on my car. I still don't see any way to download apps in the car (no apps icon on my home screen). I call onstar back and tell them this. The person then says to power cycle the car by turning the car off and opening the drivers door for at least two minutes. Same issue, no way to download apps still. They ask me to then check if the wifi in the car is working by connecting my phone to the car and and turning off mobile data and just connecting to my car wifi and trying to use the internet. I confirmed the wifi was working. Then they tell me that there was something wrong with my car and that I now needed to take it the dealer since the troubleshooting we tried didn't work. I had just had an oil change in the car and there was absolutely nothing wrong with the car. Frustrated, I hang up and call onstar back and explain my situation about having the connected vehicle plan but still no way to download apps on my vehicle. This time, the person looks up my vehicle information and advises me that the infotainment system in my car is not compatible with in vehicle apps. This seemed more plausible than what the previous agent told me. I look online for directions on installing in vehicle apps and it says "if equipped" and it turns out vehicle doesn't support it. I wrongly assumed that if I just updated to the connected vehicle plan that the ability to download apps would be added through an over the air update. Once I realized my vehicle is not compatible with in vehicle apps, I switched back to remote access meanwhile my vehicle status on the app hasn't updated since. It's frustrating because the first onstar agent should of advised me that in vehicle apps are only compatible with certain models and that I would need to confirm my model would be compatible instead of just saying everything would update in 10 to 15 minutes. Especially since I emphasised that was switching to the connected vehicle plan solely for the in vehicle apps. I believe whatever troubleshooting steps were done by the second onstar agent may have caused the issue, since they kept saying I've already pushed on over the air update. Now I'm worried the vehicle status will never update since I see so many similar posts on here. It's a big bummer. You call onstar to switch to a more expensive plan to not only not have it work like you expect it to but then the vehicle status stops updating on the app. I regret ever trying to switch my plan. To anyone considering the connected vehicle plan with in vehicle apps, confirm your car is compatible first so you don't run into my issue. Now I'm not sure what to do. Having vehicle status update on the app is very useful and it bums me out that I lost that just because I was trying to switch my onstar plan. It also bums me out it took three onstar agents to tell me the apps are not even compatible with my car and that switching to the connected vehicle plan would mean paying for something I couldn't use. Seems shady.
Solved
lpmbp
New Contributor
11 days ago Place Vehicle Mobile App
3likes
3Comments

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Roadside2 Topics
Remote KeyFob2 Topics
Onstar Guardian1 Topic
my Chevrolet app1 Topic
Alexa1 Topic
syncing1 Topic
myChevrolet1 Topic
JWW03391 Topic
apps1 Topic
slow wifi1 Topic

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I've deleted/reinstalled the app, had a new signal sent, all of the things I've been recommended to try. None of these have worked. Please help! ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"254","kudosSumWeight":5,"repliesCount":36,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:2267":{"__typename":"Conversation","id":"conversation:2267","topic":{"__typename":"ForumTopicMessage","uid":2267},"lastPostingActivityTime":"2025-08-05T20:04:00.601-07:00","solved":false},"User:user:21995":{"__typename":"User","uid":21995,"login":"BigErn8794","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"rank":{"__typename":"Rank","name":"New Contributor","color":"333333","rankStyle":"TEXT"},"avatar":{"__typename":"UserAvatar","url":null},"id":"user:21995"},"ForumTopicMessage:message:2267":{"__typename":"ForumTopicMessage","subject":"MyGMC app not updating vehicle status since OnStar had to refresh my wifi signal a week ago.","conversation":{"__ref":"Conversation:conversation:2267"},"id":"message:2267","entityType":"FORUM_TOPIC","eventPath":"category:Onstar_Guardian/community:hvjin24938board:MyBrand_App_Support/message:2267","revisionNum":1,"uid":2267,"depth":0,"board":{"__ref":"Forum:board:MyBrand_App_Support"},"author":{"__ref":"User:user:21995"},"metrics":{"__typename":"MessageMetrics","views":12039},"postTime":"2024-06-11T07:57:44.167-07:00","lastPublishTime":"2024-06-11T07:57:44.167-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I have a 2024 Sierra 1500 and my vehicle status has not changed since OnStar had to refresh my wifi signal in my truck 7 days ago. I don't know if there are any similarities but the vehicle stopped updating after the refresh. I have already done the power cycle of the truck (run for 2 minutes...off for at least 2 min...sign out of the MyGMC app and back in...have also uninstalled and reinstalled several times). I also have another vehicle in the app and it is updating just fine. The link seems to be the truck but not sure. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"566","kudosSumWeight":6,"repliesCount":66,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:8166":{"__typename":"Conversation","id":"conversation:8166","topic":{"__typename":"ForumTopicMessage","uid":8166},"lastPostingActivityTime":"2025-08-05T07:38:58.534-07:00","solved":false},"User:user:37531":{"__typename":"User","uid":37531,"login":"zane310","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"rank":{"__typename":"Rank","name":"New Contributor","color":"333333","rankStyle":"TEXT"},"avatar":{"__typename":"UserAvatar","url":null},"id":"user:37531"},"ForumTopicMessage:message:8166":{"__typename":"ForumTopicMessage","subject":"Climate control from app","conversation":{"__ref":"Conversation:conversation:8166"},"id":"message:8166","entityType":"FORUM_TOPIC","eventPath":"category:Onstar_Guardian/community:hvjin24938board:MyBrand_App_Support/message:8166","revisionNum":1,"uid":8166,"depth":0,"board":{"__ref":"Forum:board:MyBrand_App_Support"},"author":{"__ref":"User:user:37531"},"metrics":{"__typename":"MessageMetrics","views":630},"postTime":"2025-04-09T07:32:29.475-07:00","lastPublishTime":"2025-04-09T07:32:29.475-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I have a 2025 GMC 1500 Sierra Denial Ultimate and I not sure why I can not control climate controls from my app, I have installed the app updated the app signed back in and still no climate controls on the phone , I have read on here that it was taking off when Google was put in the software but I also read on here that GM fixed that and now it works but I cannot see it on my app so not sure what Im not doing right or what's happening and suggestions? Thanks Jeff ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"470","kudosSumWeight":1,"repliesCount":10,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:9387":{"__typename":"Conversation","id":"conversation:9387","topic":{"__typename":"ForumTopicMessage","uid":9387},"lastPostingActivityTime":"2025-08-01T06:58:33.600-07:00","solved":false},"User:user:49649":{"__typename":"User","uid":49649,"login":"AlanG","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"rank":{"__typename":"Rank","name":"New Contributor","color":"333333","rankStyle":"TEXT"},"avatar":{"__typename":"UserAvatar","url":null},"id":"user:49649"},"ForumTopicMessage:message:9387":{"__typename":"ForumTopicMessage","subject":"Loss of signal or connection problem","conversation":{"__ref":"Conversation:conversation:9387"},"id":"message:9387","entityType":"FORUM_TOPIC","eventPath":"category:Onstar_Guardian/community:hvjin24938board:MyBrand_App_Support/message:9387","revisionNum":1,"uid":9387,"depth":0,"board":{"__ref":"Forum:board:MyBrand_App_Support"},"author":{"__ref":"User:user:49649"},"metrics":{"__typename":"MessageMetrics","views":19},"postTime":"2025-08-01T06:58:33.600-07:00","lastPublishTime":"2025-08-01T06:58:33.600-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Hi my name its Alan, I have a 2024 Chevy Trax, and since then, I've had a few issues with losing OnStar and Wi-Fi signals. When this happens, it also loses Bluetooth signal. I took it to the dealer in May of this year, and they had updated the software. However, I'm still having the same problem. What do I do? Thanks... ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"325","kudosSumWeight":0,"repliesCount":0,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:9380":{"__typename":"Conversation","id":"conversation:9380","topic":{"__typename":"ForumTopicMessage","uid":9380},"lastPostingActivityTime":"2025-08-01T05:38:16.453-07:00","solved":false},"User:user:49625":{"__typename":"User","uid":49625,"login":"tlennon","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"rank":{"__typename":"Rank","name":"New Contributor","color":"333333","rankStyle":"TEXT"},"avatar":{"__typename":"UserAvatar","url":null},"id":"user:49625"},"ForumTopicMessage:message:9380":{"__typename":"ForumTopicMessage","subject":"Remote climate control still missing","conversation":{"__ref":"Conversation:conversation:9380"},"id":"message:9380","entityType":"FORUM_TOPIC","eventPath":"category:Onstar_Guardian/community:hvjin24938board:MyBrand_App_Support/message:9380","revisionNum":1,"uid":9380,"depth":0,"board":{"__ref":"Forum:board:MyBrand_App_Support"},"author":{"__ref":"User:user:49625"},"metrics":{"__typename":"MessageMetrics","views":21},"postTime":"2025-07-31T18:42:31.316-07:00","lastPublishTime":"2025-07-31T18:42:31.316-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I have a 2025 Sierra Elevation. When I got it in April, remote temperature control was available in the app. Now it's gone. I have had a ticket 68838346 open with support since 6/17. After gathering information via email, I was told a support engineer would be in touch via phone. I have heard crickets since. I have followed up via email several times with no response. Can I get some help here please? ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"440","kudosSumWeight":0,"repliesCount":1,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:3557":{"__typename":"Conversation","id":"conversation:3557","topic":{"__typename":"ForumTopicMessage","uid":3557},"lastPostingActivityTime":"2025-07-31T19:44:01.482-07:00","solved":true},"User:user:27020":{"__typename":"User","uid":27020,"login":"lpmbp","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"rank":{"__typename":"Rank","name":"New Contributor","color":"333333","rankStyle":"TEXT"},"avatar":{"__typename":"UserAvatar","url":null},"id":"user:27020"},"ForumTopicMessage:message:3557":{"__typename":"ForumTopicMessage","subject":"mybuick app vehicle status stopped updating after onstar plan change","conversation":{"__ref":"Conversation:conversation:3557"},"id":"message:3557","entityType":"FORUM_TOPIC","eventPath":"category:Onstar_Guardian/community:hvjin24938board:MyBrand_App_Support/message:3557","revisionNum":1,"uid":3557,"depth":0,"board":{"__ref":"Forum:board:MyBrand_App_Support"},"author":{"__ref":"User:user:27020"},"metrics":{"__typename":"MessageMetrics","views":4129},"postTime":"2024-12-12T05:03:44.533-08:00","lastPublishTime":"2024-12-12T05:03:44.533-08:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I tried updating my onstar plan and my vehicle status stopped updating. I can still start the car remotely but when I go into vehicle status, it says last update 4 days ago. The same exact day I tried adjusting my plan. I think something happened on the onstar side because there were some issues when I tried adjusting my plan and it may have caused some sort sync issues. I've tried the standard troubleshooting steps. Clear all app data for the app on my phone (Galaxy s24 Ultra), reinstall, resign in. The car has been driven since then and since I can still start the car from the all, the app seems to be connecting with the car just fine. But the car is not able to send updated information back to the app. I believe the cause of this issue stems from my interaction with the onstar agents when I tried switching my plans. Background: I had the remote access plan and wanted to try the connected vehicle plan. I noticed the connected vehicle plan included in vehicle apps like Spotify and Google Assistant. I thought that would be great to try. I could have apps in my car instead of relying on my phone. Little did I know that my vehicle was not even capable with in vehicle apps ( no apps icon in the infotainment screen). I have a 2020 Buick Encore GX Frustrations with onstar: I call onstar by pressing the blue button and tell them that I'm interested in the connected vehicle plan. I tell them that I saw it included in vehicle apps and wanted to try that. I mention that I didn't have an app icon on my infotainment screen however but assumed once I got the plan the apps icon would show up through an over the air update. The operator tells me after we upgrade my plan, everything will show up in about 10 to 15 minutes. I tell them to go ahead and switch the plan to connected vehicle and hang up. An hour passes and nothing is updating on my car. I still don't see any way to download apps in the car (no apps icon on my home screen). I call onstar back and tell them this. The person then says to power cycle the car by turning the car off and opening the drivers door for at least two minutes. Same issue, no way to download apps still. They ask me to then check if the wifi in the car is working by connecting my phone to the car and and turning off mobile data and just connecting to my car wifi and trying to use the internet. I confirmed the wifi was working. Then they tell me that there was something wrong with my car and that I now needed to take it the dealer since the troubleshooting we tried didn't work. I had just had an oil change in the car and there was absolutely nothing wrong with the car. Frustrated, I hang up and call onstar back and explain my situation about having the connected vehicle plan but still no way to download apps on my vehicle. This time, the person looks up my vehicle information and advises me that the infotainment system in my car is not compatible with in vehicle apps. This seemed more plausible than what the previous agent told me. I look online for directions on installing in vehicle apps and it says \"if equipped\" and it turns out vehicle doesn't support it. I wrongly assumed that if I just updated to the connected vehicle plan that the ability to download apps would be added through an over the air update. Once I realized my vehicle is not compatible with in vehicle apps, I switched back to remote access meanwhile my vehicle status on the app hasn't updated since. It's frustrating because the first onstar agent should of advised me that in vehicle apps are only compatible with certain models and that I would need to confirm my model would be compatible instead of just saying everything would update in 10 to 15 minutes. Especially since I emphasised that was switching to the connected vehicle plan solely for the in vehicle apps. I believe whatever troubleshooting steps were done by the second onstar agent may have caused the issue, since they kept saying I've already pushed on over the air update. Now I'm worried the vehicle status will never update since I see so many similar posts on here. It's a big bummer. You call onstar to switch to a more expensive plan to not only not have it work like you expect it to but then the vehicle status stops updating on the app. I regret ever trying to switch my plan. To anyone considering the connected vehicle plan with in vehicle apps, confirm your car is compatible first so you don't run into my issue. Now I'm not sure what to do. Having vehicle status update on the app is very useful and it bums me out that I lost that just because I was trying to switch my onstar plan. It also bums me out it took three onstar agents to tell me the apps are not even compatible with my car and that switching to the connected vehicle plan would mean paying for something I couldn't use. Seems shady. 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